Cinema Rental Shipping & Front Counter Specialist

Adorama; New York (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

Adorama Rental Company is seeking a Front Counter Shipping Agent to deliver exceptional customer service and support daily warehouse operations. You will assist clients, verify orders, and coordinate with prep and warehouse teams to ensure items are ready for pickup and return.

The role requires organization, dependability, and a customer-service mindset in a fast-paced production rental environment. Lifting and occasional early/late shifts may be needed.

Qualifications

• Previous customer service, warehouse, shipping, or rental house experience preferred.
• Familiarity with the film, television, or production industry is a plus.
• Strong organizational and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with shipping platforms.
• Ability to safely lift and move production equipment.

Responsibilities

• Greet and assist clients picking up and returning rental equipment.
• Verify client information, rental orders, and equipment paperwork.
• Coordinate with prep, returns, and warehouse departments to ensure equipment is ready for pickup.
• Maintain a professional and welcoming front counter environment.
• Communicate delays, order changes, and client requests to the department leads.
• Ensure clients receive accurate paperwork and understand pickup and return procedures.
• Coordinate curbside pickups and returns for clients.
• Assist clients with loading and unloading equipment when necessary.
• Package camera, lighting, grip, and production equipment securely.
• Generate shipping labels and coordinate pickups with carriers.
• Track shipments and communicate tracking information to the appropriate departments and clients.
• Receive incoming packages and verify contents against shipping documents.

Skills

Customer service

Shipping

Warehouse operations

Communication skills

Multitasking

Tools

Shipping platforms

Job description

Adorama Rental Company is seeking a Front Counter Shipping Agent to deliver exceptional customer service and support daily warehouse operations. You will assist clients, verify orders, and coordinate with prep and warehouse teams to ensure items are ready for pickup and return.

The role requires organization, dependability, and a customer-service mindset in a fast-paced production rental environment. Lifting and occasional early/late shifts may be needed.