Shipping Agent

Adorama Inc.; New York (NY); On-site; USD 26,000 - 28,000; Full time

Job summary

Adorama Rental Company in Brooklyn, NY is seeking a Front Counter Shipping Agent to deliver outstanding customer service while supporting daily cinema camera and lighting rental operations.

You will greet clients, verify orders, coordinate with prep and warehouse teams, handle curbside and shipping duties, and help maintain an organized front counter and shipping area in a fast-paced production environment.

Qualifications

• Previous customer service, warehouse, shipping, or rental house experience preferred.
• Familiarity with film/television/production is a plus.
• Strong organizational and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with shipping platforms.
• Ability to safely lift and move production equipment.
• Strong attention to detail and accuracy.

Responsibilities

• Greet and assist clients picking up and returning rental equipment.
• Verify client information, rental orders, and equipment paperwork.
• Coordinate with prep, returns, and warehouse to ensure equipment is ready for pickup.
• Maintain a professional, welcoming front counter environment.
• Communicate delays, order changes, and client requests to department leads.
• Ensure clients receive accurate paperwork and understand pickup/return procedures.
• Coordinate curbside pickups/returns for clients.
• Assist with loading/unloading equipment when necessary.
• Ensure all outbound/inbound shipments are properly documented.
• Prepare outgoing shipments and generate shipping labels.
• Track shipments and inform departments/clients of status.
• Receive incoming packages and verify contents against documents.
• Maintain organized shipping/receiving areas.
• Assist warehouse, prep, and returns departments as needed.
• Follow procedures for equipment handling and documentation.

Skills

Customer service

Warehouse experience

Shipping procedures

Multitasking

Communication skills

Basic computer skills

Lifting & moving equipment

Attention to detail

Industry familiarity

Tools

Shipping platforms

Job description

At Adorama Rental Company, we are dedicated to empowering creators by working hand-in-hand to help them bring their vision to life—and beyond. As a trusted partner to the cinema community, we provide the tools, technical expertise, and innovative solutions that make the impossible possible.

• Growth Mindset: We set high standards, embrace failure, and are open to change.
• Be Customer-Centered:We focus on the end-to-end customer experience.
• Take Ownership & Dig Deeper:We are proactive, use data, and avoid shortcuts.
• Think Like a Start-Up:We move fast, stay flexible, and celebrate every win.
• Be Humble & Respectful:We assume positive intent, listen actively, and support one another.

What You'll Do

The front counter Shipping Agent is responsible for providing excellent customer service while supporting the daily operations of a busy cinema camera and lighting rental house.

This position serves as one of the main points of contact for clients picking up and returning rental equipment. The employee will also assist with curbside deliveries, outgoing shipments, incoming packages, and general warehouse coordination.

The ideal candidate is organized, dependable, customer-service oriented, and comfortable working in a fast-paced production rental environment where accuracy, communication, and efficiency are essential.

Key Responsibilities

Front Counter / Customer Service

• Greet and assist clients picking up and returning rental equipment.
• Verify client information, rental orders, and equipment paperwork.
• Coordinate with prep, returns, and warehouse departments to ensure equipment is ready for pickup.
• Maintain a professional and welcoming front counter environment.
• Communicate delays, order changes, and client requests to the department leads.
• Ensure clients receive accurate paperwork and understand pickup and return procedures.

Curbside Operations

• Coordinate curbside pickups and returns for clients.
• Communicate with warehouse and prep teams to have orders staged and ready.
• Assist clients with loading and unloading equipment when necessary.
• Quick returning and label all inbound orders.
• Ensure all equipment leaving the building is properly documented.
• Maintain an organized and efficient curbside area.
• Notify the appropriate department of any discrepancies or last-minute changes.

Shipping & Receiving

• Prepare outgoing shipments for domestic and international clients.
• Package camera, lighting, grip, and production equipment securely.
• Generate shipping labels and coordinate pickups with carriers.
• Track shipments and communicate tracking information to the appropriate departments and clients.
• Receive incoming packages and verify contents against shipping documents.
• Ensure shipments are processed accurately and on schedule.
• Maintain an organized shipping and receiving area.

General Operations Support

• Assist the warehouse, prep, and return departments when needed.
• Maintain cleanliness and organization around the front counter and shipping areas.
• Follow company procedures for equipment handling and documentation.
• Communicate effectively with department leads and management.
• Help maintain a professional and efficient workflow throughout the facility.
• Perform additional operational duties as assigned by management.

Qualifications

• Previous customer service, warehouse, shipping, or rental house experience preferred.
• Familiarity with the film, television, or production industry is a plus.
• Strong organizational and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer skills and familiarity with shipping platforms.
• Ability to safely lift and move production equipment.
• Strong attention to detail and accuracy.

This is a hands-on role in a professional cinema rental environment. The position may involve lifting and moving equipment, working flexible hours around production schedules, and occasionally assisting with early-morning, late-night, or weekend rentals.

Pay range for this role:

$19 - $20 USD

Are you comfortable working in a hands-on cinema rental environment in Brooklyn, NY that may require lifting and moving equipment and working flexible hours, including occasional early mornings, late nights, and weekends, based on production needs? * Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Adorama’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.