Cinema Guest Experience Associate

Landmark Theatres; Cambridge (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

Landmark Theatres is seeking enthusiastic Floor Staff to deliver a superior guest experience across Box Office, Concession, and Usher roles. You will assist guests with seating, answer questions, and handle transactions in a fast-paced environment.

Candidates should be able to work nights, weekends and holidays, stand for long periods, and lift up to 50 pounds. A commitment to safety, quality service, and theater amenities is essential.

Qualifications

• Must be at least 16 or 18 years old.
• Available to work nights, weekends and holidays.
• Able to lift up to 50 pounds and stand for long periods.
• Committed to providing exceptional customer service.

Responsibilities

• Box office duties: greet customers, assist with seating and questions, process transactions, handle cash, answer calls, manage tickets and refunds, assist with hearing devices.
• Concession: upsell items, process payments, operate equipment, restock and maintain cleanliness, ensure safety and compliance.
• Usher: greet customers, announce information, monitor seating and safety, maintain clean facilities, assist with accessibility devices.

Skills

Customer service

Cash handling

Physical stamina

Shift flexibility

Communication

Job description

Landmark Theatres is seeking enthusiastic Floor Staff to deliver a superior guest experience across Box Office, Concession, and Usher roles. You will assist guests with seating, answer questions, and handle transactions in a fast-paced environment.

Candidates should be able to work nights, weekends and holidays, stand for long periods, and lift up to 50 pounds. A commitment to safety, quality service, and theater amenities is essential.