CIB Operations - Internal and Executive Communications - Senior Associate

JPMorgan Chase; New York (NY); On-site; USD 93,100 - 145,000; Full time

Job summary

JPMorgan Chase's CIB Operations – Internal Communications Senior Associate role sits within the Commercial & Investment Banking communications team. You will craft executive messaging, develop storytelling, and coordinate multichannel content across newsletters, intranet, and events to support DPS initiatives.

The position requires at least five years in internal communications, a relevant bachelor’s degree, and strong writing, editing, and project-management skills.

Qualifications

• Minimum of 5 years in corporate or internal communications.
• Bachelor’s degree in business, finance, economics, communications, journalism, or related fields.
• Strategic communication skills and ability to develop cohesive plans.

Responsibilities

• Executive messaging, talking points, briefs, and strategy updates.
• Editorials development: source, write and publish stories.
• Plan and execute executive engagement events.
• Amplify Operations stories across channels and coordinate with Press and Marketing.
• Develop drafts, edit, secure approvals, and disseminate materials.
• Lead logistics for internal events.
• Support intranet management and content strategy.
• Measure open rates and event survey results to guide strategy.

Skills

Strategic communications

Storytelling

Creativity

Project management

Attention to detail

Problem solving

Adaptability

Relationship building

Industry knowledge

Risk management

Character & style

Education

Bachelor's degree

Tools

Adobe Creative Suite

InDesign

Video development

Website management

Job description

Overview

Role Description: CIB Operations – Internal Communications Senior Associate. We are seeking a strong communicator, writer and collaborator to join JPMorgan Chase's Commercial & Investment Banking (CIB) communications team supporting the Digital & Platform Services (DPS) organization. DPS accelerates transformation within CIB by uniting Technology, Operations, Digital Innovation, AI, and Data teams to create future-ready products and platforms.

As an Internal Communications Senior Associate, you will support CIB's Operations, providing strategic guidance on communications plans and execution, executive storytelling and narrative development, employee engagement and recognition, and support for key initiatives. You will be involved in the execution and measurement of all channels and tactics, including in-person town halls, site visits, and offsites, as well as multichannel content in newsletters, email and digital media.

Responsibilities

• Executive messaging, including talking points, briefs, organizational announcements, change management updates, and business strategy & performance updates.
• Editorials development: source, write and publish stories highlighting business achievements and recognizing the people behind them.
• Plan and execute executive employee engagement events including site visits, offsites, all‑hands calls, town halls, roundtables and fireside chats.
• Tell and amplify Operations stories via diverse channels (Microsoft Teams, Outlook, corporate intranet, video and live events) and coordinate with Press and Marketing for external stakeholders.
• Develop first drafts, edit, secure approvals, and disseminate a variety of communications materials for appropriate channels (executive messages, organization announcements, event invitations, newsletters, articles/stories, videos, digital signage, etc.).
• Lead logistics support and assist with decks, talking points, briefings and other materials for internal events (town halls, All‑Hands, site visits, panels/discussions, etc.).
• Support intranet management; oversee look, feel and navigation, and advise on content strategy.
• Measure performance of internal tactics (open rates, event survey results, article clicks) to guide strategy and approach.

Qualifications

• Experience: Minimum of 5 years in corporate or internal communications, with a bachelor’s degree in business, finance, economics, communications, journalism, or related fields.
• Strategic communications: Ability to develop and implement cohesive and effective communication strategies; excellent writing, editing, and verbal communication skills.
• Storytelling: Passion for storytelling, simplifying complex topics, and driving narratives that support business goals.
• Creativity: Desire to bring creativity and new ideas to communications projects and tactics.
• Project management: Excellent organizational skills, capable of managing multiple high‑priority initiatives in a fast‑paced environment.
• Attention to detail: Meticulous approach to ensuring accuracy and quality in all communications.
• Problem solving: Analytical and strategic mindset for addressing challenges and finding solutions.
• Adaptability: Internally motivated, collaborative, and flexible in taking on new opportunities and challenges.
• Relationship building: Strong judgment and interpersonal skills, with the ability to partner with executives, peers and cross‑functional teams.
• Industry knowledge: Understanding of the financial services industry is a plus.
• Risk management: Commitment to managing risk and protecting and enhancing the firm’s reputation.
• Character & style: Independent, energetic, and integrity‑driven with respect for diverse opinions and styles.

Additional qualifications

• Understanding of the financial services industry
• Experience working in a large, matrixed organization
• Design software experience (e.g., Adobe Creative Suite/InDesign)
• Website management and multimedia experience (e.g., video development)

About JPMorgan Chase

JPMorgan Chase, a leading financial institution, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s prominent corporate, institutional and government clients. Our history spans over 200 years and we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

Compensation and benefits

We offer a competitive total rewards package, including base salary, eligibility for incentive compensation, and benefits such as comprehensive health care, retirement savings, paid time off, and additional programs based on role and location.

Equal opportunity and accommodations

We are an equal opportunity employer and value diversity and inclusion. We do not discriminate on protected attributes and provide reasonable accommodations for applicants and employees with religious practices, mental health needs, or disabilities. Visit our FAQs for information about accommodations.

Base Pay/Salary: New York, NY $93,100.00 - $145,000.00 / year