CIB Client Lifecycle Management – KYC Team Lead, Vice President

Santander Bank; Dallas (TX); Hybrid; USD 79,000 - 145,000; Full time

Job summary

Santander Bank in the United States seeks a Vice President, CIB Client Lifecycle Management – KYC Team Lead to oversee end-to-end client onboarding and KYC execution. You will drive quality, efficiency, and client experience across complex onboarding projects.

As a hands-on leader, you will manage a global, cross-functional team, monitor SLAs, and ensure compliance with global and local regulations. A strong AML/KYC background and talent development focus are essential.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 7 years in AML/KYC roles; 5-7 years managing teams.
• ACAMS certification is desirable.

Responsibilities

• Oversee onboarding/KYC execution end-to-end for large client engagements.
• Lead project management activities: reporting, planning, risk tracking, scheduling.
• Escalate and resolve issues; coach and develop team.
• Collaborate with global teams to ensure regulatory compliance and policy adherence.
• Liaise with front office, legal and operations to obtain required KYC and regulatory information.

Skills

AML/KYC knowledge

Team leadership

Regulatory compliance

Education

Bachelor’s degree or equivalent

ACAMS certification desirable

Job description

CIB Client Lifecycle Management – KYC Team Lead, Vice President

Country: United States of America

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The VP, Client Lifecycle Management is responsible for the overall success of large, complex onboardings, ensuring client satisfaction through the monitoring of project quality and efficiency as well as the direct client experience. Will provide consultative support of complex situations for internal and external clients, as well as, leadership and recommendations for onsite client support and training to assist with documentation, quality review and submission of documents. Leads project management activities for the onboarding/transition/conversion such as reporting, planning, issue / risk tracking, scheduling, effort estimation and day-to-day tracking, and other project documentation preparation. Additionally, you will ensure that the client receives all necessary training or conducts the training him/herself.

In this position, your goal is to ensure your team delivers superior service by efficiently and accurately assessing applicable requirements for client onboarding. You will oversee the client adoption/onboarding process end to end, in partnership with global teams for compliance with global/local regulations and jurisdictions, and policy.

You will function as an escalation point of contact and will be responsible for resolving conflicts and providing appropriate coaching/development for your team. You will monitor management information reporting to ensure SLA’s are maintained, data integrity of internal systems and staffing vs volumes are aligned.

• Oversee the Know Your Client process for new and existing clients, including research, request and review of documentation.
• Escalation contact to ensure all information needed for compliance with regulations is available and accurate, in compliance with established procedures.
• From time to time, support of ad hoc projects to support regulatory, legal, bank and audit requirements.
• Collaboration with a Global team in support of common client requests, best practices and follow-the-sun processing.
• Liaise with clients, front office staff, credit, legal and operations, as needed, in support of the KYC process and issue resolution
• Responsible for supporting Know Your Customer (KYC) execution in accordance with the Bank compliance policies and procedures. The role plays an important part liaising between external clients, and stakeholder groups involved in the delivery of KYC processes.
• A single point of contact to interact with Business/clients to obtain KYC, Tax, and regulatory requirements for all onboarding and periodic reviews. Exhibiting the highest standards of client engagement with transparency and focus on the client experience.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s Degree or equivalent work experience. Desired but not required – ACAMS

7 years in AML/KYC roles; 5-7 years managing teams

• AML, BSA, ACAMS, KYC/Compliance/AML procedures and standards, Financial industry with in depth expertise in various lines of business, securities, escrow, derivatives, loans, EMIR, Dodd Frank, MiFID, 5-7 years management experience
• Attention to detail and ability to manage multiple priorities.
• Ability to resolve conflicts and drive results
• Ability to manage high performing teams
• Understanding of management information reporting and how to track to results

Certifications:

No Certifications listed for this job.

It Would Be Nice For You To Have:

Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

This is a hybrid position in Dallas, TX

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum:

$78,750.00 USD

Maximum:

$145,000.00 USD

Santander Benefits – 2025 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required .

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

What To Do Next:

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [e-mail] to discuss your needs.

Primary Location: Dallas, TX, Dallas

Other Locations: Texas-Dallas

Organization: Banco Santander S.A.