Churn & Retention Architect - AI-Driven (Remote)

Foxelli Group; Sacramento (CA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Fully remote

Personal development budget

Generous paid time off

Home office stipend

Gym memberships

Strong company culture

Job summary

Foxelli Group is seeking a Churn Specialist to dive into customer data across our craft subscription brands, understand why customers stay or leave, and drive retention initiatives. You’ll lead onboarding improvements, experiment with lifecycle flows, and build automations that scale insights.

This remote role spans multiple brands and emphasizes data-driven action. You will translate insights into practical retention strategies, collaborate with teams, and use AI to accelerate analysis and

Qualifications

• Experience fixing actual churn for a physical product.
• Proven ability to diagnose root causes from data.
• Experience with cohort analysis and A/B tests.

Responsibilities

• Analyse churn patterns across Foxelli brands.
• Audit the full customer lifecycle with a churn lens.
• Identify drop-off moments and experience gaps.
• Develop hypotheses and run experiments.
• Build automations to support retention at scale.
• Leverage AI to generate ideas and copy.

Skills

Churn analysis

Data analysis

Onboarding optimization

CRO experiments

AI automation

Stakeholder presentation

SQL

Data storytelling

Tools

Python

Job description

Foxelli Group is seeking a Churn Specialist to dive into customer data across our craft subscription brands, understand why customers stay or leave, and drive retention initiatives. You’ll lead onboarding improvements, experiment with lifecycle flows, and build automations that scale insights.

This remote role spans multiple brands and emphasizes data-driven action. You will translate insights into practical retention strategies, collaborate with teams, and use AI to accelerate analysis and