Chrysler Parts Counter Advisor

Bertera Chrysler Jeep Dodge Ram - West Springfield; West Springfield (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Parts Counterperson to enhance customer satisfaction and streamline inventory management. In this role, you will engage directly with customers, helping them find the right parts and services while ensuring efficient ordering and inventory control. Your expertise in automotive systems and strong communication skills will be key in building rapport and addressing customer needs effectively. This is a fantastic opportunity to contribute to a dynamic team in a fast-paced environment where your efforts directly impact service quality and customer experience. If you're passionate about automotive parts and customer service, this position is perfect for you.

Qualifications

• Strong customer service skills with a focus on establishing rapport.
• Ability to manage inventory and monitor parts reordering.

Responsibilities

• Assist customers in locating parts and services, ensuring their needs are met.
• Manage inventory by tracking parts and resolving discrepancies.

Skills

Customer Relations

Inventory Management

Automotive Systems Knowledge

Parts Ordering Procedures

Computer Skills

Sales Analysis

Quality Control

Communication

Job description

Position Description: Parts Counterperson

Functions:

1. Customer Relations
2. Interdepartmental Relations
3. Parts Ordering
4. Inventory Management
5. Quality Control
6. Sales/Marketing
7. Sales Analysis

Competencies:

1. Adaptability
2. Analysis
3. Continuous Improvement
4. Judgment
5. Organizing and Planning
6. Teamwork
7. Communication

Reports To: Parts Manager, or May Vary According to Dealership

Required Skills:

1. Ability to receive customers, establish rapport, and determine and attend to customers’ needs
2. Ability to match customers’ needs with appropriate parts or services
3. Knowledge of automotive systems in general
4. Knowledge of and ability to monitor inventory in order to determine which parts require special ordering
5. Knowledge of parts counter procedures, such as requiring prepayment for special orders
6. Ability to search part numbers or to use the computer and standard catalogs
7. Ability to monitor bins and determine which parts need reordering
8. Ability to accurately track parts
9. Ability to monitor lost sales for inventory control
10. Ability to assist the Parts Manager in analyzing and resolving discrepancies between computer inventory and actual parts on hand
11. Knowledge of procedures for ordering special parts or parts with no published part numbers
12. Ability to identify and acknowledge the receipt of warranty (used) parts

Work Orientation Factors:

1. Much customer contact
2. Much computer work
3. Much contact with people in all dealership departments

Position Summary:

The Parts Counterperson contributes to managing inventory and ordering parts and works to meet customers’ needs. They establish rapport with customers in person and on the phone, asking questions to locate the needed parts or service and related services of interest.

The Parts Counterperson must know which parts are in inventory, require reordering, or must be specially ordered. They assist the manager in resolving discrepancies between the computer inventory and the actual parts available in bins, obtain information needed to place special orders, and ensure that the correct parts are sent.

They must research the availability of certain parts and be able to search part numbers using the computer or standard catalogs. Awareness of seasonal requirements for parts due to recalls or specials in the Service Department is also essential.

What the Worker Is Like:

The Parts Counterperson has a general understanding of automotive systems, can use inventory information on a computer screen, and locate parts by checking part numbers. They communicate clearly in person and on the phone and are willing to initiate calls to customers to exchange information.

They are alert to sales opportunities by asking customers questions and providing information about parts and services. The Parts Counterperson effectively communicates with all other departments in the dealership and works independently, managing their time and workflow.

What the Work Is Like:

The work of the Parts Counterperson is detail-oriented, maintaining, monitoring, and continually updating the parts inventory. It includes frequently inputting and checking information on the computer and verifying the inventory by physically checking parts in the storage bins. The role also involves over-the-counter sales of parts and special ordering parts for customers and the Service Department, ensuring that parts arrive correctly and notifying those who ordered them of their arrival.