Parts Counter Specialist

Herson's, Inc.; Rockville (MD); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Parts Counter Associate at an established industry player. This role is perfect for motivated individuals looking to thrive in a fast-paced environment. You'll assist customers in selecting parts, provide excellent service, and manage inventory efficiently. With a focus on teamwork and communication, you'll play a crucial role in ensuring customer satisfaction. Enjoy a supportive workplace with full benefits, including medical, dental, and a 401k plan. If you have a positive attitude and a desire to grow, this opportunity is for you!

Benefits

Medical Insurance

Dental Insurance

401k with Employer Match

Paid Vacation

Discounts on Parts and Services

Qualifications

• Excellent communication and customer service skills are essential.
• Ability to maintain a professional image and demeanor.

Responsibilities

• Assist customers in selecting required parts efficiently.
• Notify manager of out-of-stock parts and follow up on orders.

Skills

Customer Service

Communication Skills

Multi-tasking

Computer Skills

Education

High School Diploma

Job description

Parts Counter AssociateWe are seeking talented, energetic and motivated individuals with the ambition to become part of our team. You must have a Can-Do attitude. Experience is not needed though certainly valued. Whether you are new to the industry or have years of automotive experience we are looking for individuals to work in the fast-paced environment.Responsibilities:

• Assists all customers (retail & shop) in selecting required parts in a friendly, professionally & efficiently.
• Informs customers of part requirements and specials.
• Answers phone calls, providing price quotes and other information.
• Pulls and fills orders from stock.
• Notifies manager of out-of-stock parts or shop materials that need immediate attention.
• Locate out-of-stock parts from outside source and submits an emergency order -if necessary.
• Notifies all necessary parties when special ordered parts have been received.
• Follows up on back-ordered parts and replenishes assigned inventory daily.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensure that all charge sales are signed by the customer and all customers receive a copy of their invoice.
• Excellent communication and customer service skills.
• Able to maintain a professional image and demeanor.
• Ability to multi-task in a fast-paced environment.
• Strong computer & phone skills.
• Positive attitude is a must!
• Close out daily cash register and consolidate credit card invoices at the end of the day.

Qualifications:

• Parts experienced preferred
• Excellent oral and written communication skills
• Excellent customer service skills
• Team player
• Maintain an organized, orderly and clean workenvironment.
• Must pass a background check and drug test
• Must have a valid driver’s license.

• Schedule/Hours are based on a 5-day rotating weekly schedule.
• M-F (8am-5pm/8:30am-5:30pm/ 9am-6pm)
• Saturday schedule (7am-4pm/8am-5pm/9am-6pm)
• Benefits:

• Full Benefits Including Medical, Dental and 401k with/ employer matchafter 90 days
• Paid Vacation
• Discounts on part and service