Chronic Care Onboarding & Outreach Coordinator

Physician Care Solutions, PC; Troy (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

A healthcare provider in Troy, Michigan is seeking a motivated Medical Assistant to promote the Chronic Care Management program and engage with patients. Responsibilities include conducting patient calls, documenting interactions, and ensuring compliance with HIPAA. Candidates should have a certification or relevant medical qualification and strong computer skills. This role requires teamwork and a positive attitude.

Qualifications

• Certified Medical Assistant OR qualifying medical certification.
• High school diploma or equivalent required.
• Advanced computer skills essential.
• Positive attitude and teamwork ability required.

Responsibilities

• Promote the CCM program to patients over the phone.
• Engage in conversations with patients.
• Document conversations with patients.
• Answer patient questions regarding CCM services.
• Explain benefits of the program to patients.
• Conduct onboarding and follow-up calls with patients.
• Follow HIPAA guidelines and regulations.

Skills

Telephone communication skills

Advanced computer skills

Teamwork

Education

High School diploma or equivalent

Certified Medical Assistant or qualifying medical certification

Job description

A healthcare provider in Troy, Michigan is seeking a motivated Medical Assistant to promote the Chronic Care Management program and engage with patients. Responsibilities include conducting patient calls, documenting interactions, and ensuring compliance with HIPAA. Candidates should have a certification or relevant medical qualification and strong computer skills. This role requires teamwork and a positive attitude.