Chronic Care Nurse

Tellihealth; San Antonio (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company seeks a Chronic Care Nurse to provide exceptional patient care and support from home. The ideal candidate will engage with patients, manage complex health needs, and coordinate with healthcare teams. This is a full-time position requiring a valid nursing license and substantial clinical experience.

Qualifications

• 4 years of clinical experience required.
• 2 years in home health, primary care, or long-term care.
• Ability to work in a HIPAA compliant environment.

Responsibilities

• Engage in regular check-ins with patients and manage a caseload of 200-250.
• Advocate for patients and provide answers to medical concerns.
• Ensure timely follow-up and utilize technology for care coordination.

Skills

Patient Advocacy

Exceptional Customer Service

Communication

Organizational Skills

EMR Proficiency

Education

Active, unrestricted LVN, LPN, or RN license

Graduate of an accredited LVN, LPN, or RN program

Tools

Electronic Medical Records (EMR)

Job description

This position is work from home, however, the employee must live in Texas.

Schedule M-F 9AM-5 : 30PM EST, or 9am-5 : 30pm MST.

Want to make an application Make sure your CV is up to date, then read the following job specs carefully before applying.

Responsibilities :

• Engage in regular check-in calls with patients, discuss relevant condition changes, follow up on appointments, and understand new instructions from the patient's provider.
• Manage a caseload between 200 to 250 chronically ill patients.
• Provide exceptional customer service and support through various communication channels, specifically through phone and email.
• Ensure timely follow-up by recognizing when additional communication or intervention is required to address ongoing patient issues.
• Delve into rich conversations and bond with patients, understanding their unique personalities and challenges.
• Establish and nurture trust with new patients and their families.
• Act as a vital link within the patient's care team by communicating seamlessly with providers and in-office staff.
• Guide patients in prioritizing their health and understanding their conditions.
• Advocate for patients, providing answers and addressing medical concerns promptly.
• Use technology to manage and coordinate care.
• Gather resources for continuity of care.
• Utilize Electronic Medical Record (EMR) systems to review patient office visits, liaise with care team members and accurately document actions taken for patients.

Requirements :

• Active, unrestricted license LVN, LPN or RN license, required.
• Graduate of an accredited LVN, LPN or RN program, required.
• 4 years of clinical experience, required.
• 2 years of experience working in home health, primary care, or long-term care, required.
• Ability to work a full-time schedule, Monday through Friday from 9am-5 : 30pm EST or 9am-5 : 30pm MST, required.
• Minimum upload speed of 12 mbps and download speed of 20 mbps, required.
• Ability to work from home in a HIPAA compliance environment, required.
• Ability to effectively interact with patients through various channels (phone, email, chat) to provide exceptional service and support.
• Proficient using Electronic Medical Records (EMR).
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities simultaneously.

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Chronic Care Nurse • San Antonio, TX, US