Medical Assistant

Ascend Medical; Atlanta (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with match

Generous PTO

Telemedicine options

Flexible schedule

Job summary

Ascend Medical in Atlanta, GA seeks a Medical Assistant to support patient care and coordinate telehealth visits. You will manage phone and EMR interactions, prepare patients for exams, and assist providers under the Practice Manager's guidance.

The ideal candidate has a related MA diploma, CPR certification, and at least 2 years of experience. We offer a hybrid/ flexible schedule with comprehensive benefits and telemedicine options.

Qualifications

• High school diploma or equivalent required.
• Graduate from an accredited Medical Assistant program or equivalent healthcare preparation.
• Certified Clinical Medical Assistant (CCMA) preferred.
• Minimum of 2 years MA experience in a healthcare setting required.
• Must be current in CPR certification.

Responsibilities

• Book telehealth appointments and triage patients using Ascend's EMR.
• Facilitate telehealth visits and ensure equipment is operable.
• Prepare patients for examinations and assist with referrals.
• Collaborate with Care Coordinator to ensure care plans and follow-up.
• Organize inbound/outbound communications (calls, chats, emails).
• Educate members on Ascend Medical services and insurance benefits.
• Provide service-oriented, compassionate patient interactions.

Skills

Communication skills

Team player

Adaptable

Critical thinking

Education

High school diploma or equivalent

MA program graduate or healthcare prep

Job description

Job Type

Full-time

Description

Job Title: Medical Assistant

Reports to: Practice Manager

Company Summary

Ascend Medical, founded in 2021, has a mission to elevate body, mind and soul. Our advanced primary care clinically integrates behavioral, metabolic and lifestyle aspects of health to keep you well physically, mentally and emotionally. Ascend started as a convenient, hybrid delivery model spanning digital and at home modalities, meeting patients where they are: at home, at work or anywhere else. We have since evolved and now partner with traditional primary care providers to augment their offering, allowing patients to experience Ascend through brick-and-mortar, digital and at-home channels.

Our Values

• Patients before Profits
• Empathy before Expedience
• Progress before Stagnation
• Team before Individual
• Safety before Everything

At Ascend Medical, you'll be part of a team of caring and innovative professionals who are forging a new path in healthcare – one that is patient-centered, affordable, and highly convenient. Ascend boasts the highest patient satisfaction scores in the industry (net promoter score consistently above 95) and we excel in delighting patients.

Company Benefits

• Medical
• Dental
• Vision
• 401k w/ Match
• Generous PTO, paid parental leave, company holidays
• Free healthcare with Ascend including telemedicine options
• Flexible schedule and work/life balance

Position Summary

Care Navigators are the company's patient support liaisons and are often the first Ascend care team member to interact with new members, an important role where the company's commitment to patient-first accessible healthcare is on display. Care Navigators are responsible for managing crucial aspects of a patient's individualized care plan including providing clinical and administrative support, triaging patients, booking appointments, and preparing patients for examinations. With one-on-one interactions, this role will directly impact the lives of people – helping them get comfortable with a new approach to primary care. The Care Navigator is an integral member of a team focused on providing excellent and comprehensive primary care for a specific population of patients.

Key Performance Outcomes

• 100% consent forms collected from the patient
• 100% of credit cards collected prior to appointment, combined with front office,
• 80% reappointment, new patients
• 60% reappointment, existing patients (may already been rescheduled so weighted reappointment %)
• 100% follow up on labs, referrals, prescriptions
• Present with a polished professional appearance with the ability to demonstrate kindness, compassion, energy, and a patient-first focus.

Key Responsibilities

• Book telehealth appointments, triage patients virtually, and records patient interview, history & chief complaint utilizing Ascend's EMR.
• Facilitate telehealth consultations by pre-visit chart review or planning, ensuring all equipment is operable prior to appointment, orienting patients to the technology, facilitates communication between provider and patient as needed, and participating in assessments by utilizing technology and other equipment for the purposes of the telehealth encounter.
• Prepare patients for examinations and performs/sets up referrals for routine screening tests; assists physician with exams; explain treatment procedures and physicians' instructions to patient.
• Work directly with the Care Coordinator to ensure all patients have care plans and follow up appointments lined out by the provider.
• Organize and manage inbound and/or outbound communications – calls, chats, and emails as assigned.
• Offer advice and guidance to new and existing members, educating new members on the benefits of Ascend Medical and clearly guide members on how to utilize the company's services, and assist patients to understand and navigate their health insurance so they maximize available benefits.
• Processes patient phone messages, online messages, follow up calls, and routing them to other team members as appropriate; call/secure messaging with patients to obtain and relay pertinent information for the physician.
• Conduct business in a service-oriented manner that is attentive, cooperative, sensitive, respectful, and kind with dealing with patients, visitors, the public and all colleagues.

Qualifications

• High school diploma or equivalent is required.
• Graduate from a nationally accredited Medical Assistant program OR equivalent healthcare preparation (i.e. foreign-trained physician, paramedic, etc.) is required.
• Certified Clinical Medical Assistant (CCMA) preferred
• Minimum of 2 years MA experience working in a healthcare setting required.
• Must be current in CPR certification

Knowledge, Skills, And Abilities

• Knowledge of clinical procedures, medical anatomy, physiology, ICD-10 and CPT codes, insurance eligibility, and copay determination.
• Excellent communication skills utilizing appropriate medical terminology; and following appropriate legal and ethical professional conduct.
• Creative minded to leverage the strengths of Ascend to problem solve needs
• High energy, growth minded, and curious to learn more
• Highly Adaptable
• Critical thinker- understands nuance and can read between the lines
• Team player, you're joining a company where collaboration and feedback is encouraged.
• Must enjoy the art of the conversation and thrive in an environment that necessitates frequent communication with multiple people.
• Self-aware problem solver and