Chronic Care Manager (Remote - Compact States)

Harris Computer; Montpelier (VT); Remote; USD 3,300 - 20,000; Full time

Benefits offered by this job

Autonomous work environment

Flexible schedule

Learning and growth opportunities

Job summary

Harris Computer is seeking a Remote Care Manager to handle a patient panel with a focus on timely patient encounters and quality care. The role requires a nursing background and strong documentation skills for HIPAA compliance.

In this productivity-based position, you will manage encounters, chart reviews, and outreach while maintaining excellent communication with patients and providers. Remote work supports flexible scheduling and continuous learning.

Qualifications

• Must have nursing licensure (RN/LPN/LVN/BSN) and current state license with no disciplinary actions.
• At least two years of clinical experience in clinic, Med/Surg, Case Management, or home health care.
• Hands-on experience with Electronic Medical Records and Windows/Office 365 utilities.

Responsibilities

• Abide by the plan of care and orders from the practice.
• Provide prevention and intervention for multiple disease conditions through coaching.
• Develop positive patient interactions and improve revenue via billable Care Management episodes.
• Create detailed care plans for doctors and patients for prevention and intervention.

Skills

Communication skills

Time management

Problem solving

Self-directed learning

Tech-savvy

Education

RN/LPN/LVN/BSN license

Compact license in current state

Tools

EMR systems

Windows OS & Office 365

Job description

Remote Care Manager

Location: Remote

The Care Manager will be assigned a patient panel based on skill and efficiency level and is expected to carry a patient panel of a minimum of 30- 50 patients per calendar month within the first three months of assignment (depending on patient availability at the assigned practice location). Care Managers are expected to complete due diligence on 100% of their assigned patients and complete billable encounters on 90% of the patients they are assigned each month unless patients are unable to participate due to current health conditions.

Compensation Structure

Esrun Health utilizes a productivity-based pay structure

• $10.00 per completed patient encounter up to 99 encounters/month.
• $10.25 100-149 encounters/month
• $12.00 150-199 encounters/month,
• $14.00 200-249 encounters/month
• $16.00 >250 encounters/month

Payment tier increases require 2 months consistency to achieve and are awarded in third month. There is a $1/encounter incentive compensation for bilingual contractors equal to $3/hr but is only applied if hired into a bilingual position.

Monthly outreach will consist of cumulative time to include chart review, contact attempts (calls/texts/emails), actual call time, care coordination, and documentation/billing. This time is billed out in 20-minute units of service referred to as “encounters” and each patient can be billed for up to three units of service or “encounters” each month.(20-39m=1 encounter, 40-59m=2 encounters, >60m=3 encounters)

EXAMPLE: Chart Review 8 min

Outreach Attempts: 6 minActual Call:11 minCare Coordination:9 minTotal Time Spent:44 min = 2 encounters

As a productivity-based position - there is no compensation outside of the billable encounters described in the compensation structure other than goal bonuses, referral bonuses, and employee engagement activities resulting in monetary prizes. There is no pay for onboarding until care manager completes billable encounters. Onboarding is self-led and can be completed in as little as 3 days (2-3hrs total time for initial orientation and 1-2 days for workflow training once assigned) - but can, depending on individual schedule, take up to 14 days.

What your impact will be

• The role of the Care Manager is to abide by the plan of care and orders of the practice.
• Ability to provide prevention and intervention for multiple disease conditions through motivational coaching.
• Develops a positive interaction with patients on behalf of our practices.
• Improve revenue by creating billable Care Management episodes, increasing visits for management of chronic conditions.
• Develop detailed care plans for both the doctors and patients. The care plans exist for prevention and intervention purposes.
• Understand health care goals associated with chronic disease management provided by the practice.
• Attend regularly scheduled meetings (i.e., Monthly Clinical Update Meeting, monthly 1:1 with supervisor, etc.). These “mandatory” meetings will be important to define the current scope of work.

What we are looking for

• Graduates from accredited Schools of Nursing (LPN, LVN, RN, BSN, etc.)
• Current COMPACT license to practice as an RN/ LVN/LPN held in current state of residence with no disciplinary actions noted or licensed in the non-compact state where the applicable practice is located.
• A minimum of two (2) years of clinical experience in a clinic setting, Med/Surg, Case Management, and/or home health care.
• Hands-on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc), also while being in a HIPAA compliant area in home to conduct Care Management duties.
• Ability to exercise initiative, judgment, organization, time-management, problem-solving, and decision-making skills.
• Ability to quickly learn new technology through video tutorials and resources in a self-led environment.
• High Speed Internet
  (Minimum Download - 18mbps/Upload 6mbps)
  and either a Desktop or Laptop computer in good working order (Has to be operation system of Windows or Mac)
• NO Chromebooks, iPads, or tablets
• Excellent verbal, written and listening skills are a must.

What will make you stand out

• Quickly recognize condition-related warning signs.
• Organized, thorough documentation skills.
• Self-directed. Ability to prioritize responsibilities.
• Demonstrated time management skills.
• Clear diction.
• Exemplary phone etiquette applies to every call.
• Committed to excellence in patient care and customer service.
• Ability to troubleshoot minor technological issues related to remote working environment.

What we offer

• Streamline designed technology for your Chronic Care operations
• Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.
• Core Values that unite and guide us
• Autonomous and flexible Work Environments
• Opportunities to learn and grow
• Community Involvement and Social Responsibility