Chronic Care Manager

Harris; United States; Remote; USD 6,700 - 17,000; Full time

Job summary

Harris is seeking a Remote Care Manager to handle a patient panel with emphasis on chronic disease management. You will conduct chart reviews, care coordination, and billing for encounters within a HIPAA compliant remote workspace.

The role requires an RN/LPN/LVN BSN with compact licensure and at least two years of clinic or home health experience. Strong communication skills and tech proficiency are essential, plus reliable high-speed internet and a Windows/Mac setup.

Qualifications

• Graduate from accredited nursing programs (RN/LPN/LVN/BSN, etc.).
• Current compact license to practice as RN/LPN/LVN in the resident state.
• Minimum two years clinical experience in clinic, Med/Surg, Case Management or home health.

Responsibilities

• Manage a patient panel and perform due diligence on assigned patients.
• Complete billable encounters for a high percentage of patients monthly.
• Conduct chart reviews, care coordination and documentation within HIPAA guidelines.
• Develop care plans and engage with doctors and patients to achieve chronic disease goals.

Skills

Verbal communication

Written communication

Listening skills

Time management

Problem solving

Education

RN/LPN/LVN/BSN degree

Tools

Electronic Medical Records

Microsoft Office 365

Teams

Excel

Job description

Remote Care Manager

Location: Remote

The Care Manager will be assigned a patient panel based on skill and efficiency level and is expected to carry a patient panel of a minimum of 30- 50 patients per calendar month within the first three months of assignment (depending on patient availability at the assigned practice location). Care Managers are expected to complete due diligence on 100% of their assigned patients and complete billable encounters on 90% of the patients they are assigned each month unless patients are unable to participate due to current health conditions.

Compensation Structure

b esrun Health utilizes a productivity-based pay structure:

$10.00 per completed patient encounter up to 99 encounters/month.

$10.25 100-149 encounters/month

$12.00 150-199 encounters/month,

$14.00 200-249 encounters/month

$16.00 >250 encounters/month.

Payment tier increases require 2 months consistency to achieve and are awarded in third month.

There is a $1/encounter incentive compensation for bilingual contractors equal to $3/hr but is only applied if hired into a bilingual position.

• Monthly outreach will consist of cumulative time to include chart review, contact attempts (calls/texts/emails), actual call time, care coordination, and documentation/billing.

• This time is billed out in 20-minute units of service referred to as “encounters” and each patient can be billed for up to three units of service or “encounters” each month.

• (20-39m=1 encounter, 40-59m=2 encounters, >60m=3 encounters)

  • EXAMPLE: Chart Review 8 min

Outreach Attempts: 6 min

Actual Call:11 min

Care Coordination:9 min

Total Time Spent:44 min = 2 encounters

• As a productivity-based position – there is no compensation outside of the billable encounters described in the compensation structure other than goal bonuses, referral bonuses, and employee engagement activities resulting in monetary prizes.

• There is no pay for onboarding until care manager completes billable encounters. Onboarding is self-led and can be completed in as little as 3 days (2-3hrs total time for initial orientation and 1-2 days for workflow training once assigned) – but can, depending on individual schedule, take up to 14 days.

What your impact will be:

• The role of the Care Manager is to abide by the plan of care and orders of the practice.

• Ability to provide prevention and intervention for multiple disease conditions through motivational coaching.

• Develops a positive interaction with patients on behalf of our practices.

• Improve revenue by creating billable Care Management episodes, increasing visits for management of chronic conditions.

• Develop detailed care plans for both the doctors and patients. The care plans exist for prevention and intervention purposes.

• Understand health care goals associated with chronic disease management provided by the practice.

• Attend regularly scheduled meetings (i.e., Monthly Clinical Update Meeting, monthly 1:1 with supervisor, etc.). These “mandatory” meetings will be important to define the current scope of work.

What we are looking for:

• Graduates from accredited Schools of Nursing (LPN, LVN, RN, BSN, etc.)

• Current COMPACT license to practice as an RN/ LVN/LPN held in current state of residence with no disciplinary actions noted or licensed in the non-compact state where the applicable practice is located.

• A minimum of two (2) years of clinical experience in a clinic setting, Med/Surg, Case Management, and/or home health care.

• Hands‑on experience with Electronic Medical Records as well as an understanding of Windows desktop and applications (Microsoft Office 365, Teams, Excel, etc), also while being in a HIPAA compliant area in home to conduct Care Management duties.

• Ability to exercise initiative, judgment, organization, time‑management, problem‑solving, and decision‑making skills.

• Ability to quickly learn new technology through video tutorials and resources in a self‑led environment

• High Speed Internet (Minimum Download – 18mbps/Upload 6mbps) and either a Desktop or Laptop computer in good working order (Has to be operation system of Windows or Mac) NO Chromebooks, iPads, or tablets

• Excellent verbal, written and listening skills are a must.

What will make you stand out:

• Quickly recognize condition‑related warning signs.

• Organized, thorough documentation skills.

• Self‑directed. Ability to prioritize responsibilities. Demonstrated time management skills.

• Clear diction. Exemplary phone etiquette applies to every call.

• Committed to excellence in patient care and customer service.

• Ability to troubleshoot minor technological issues related to remote working environment.

What we offer:

• Streamline designed technology for your Chronic Care operations

• Established and secure company since 1976, providing critical software solutions for many verticals in countries ranging from North America, Europe, Asia, and Australia.

• Core Values that unite and guide us

• Autonomous and Flexible Work Environments

• Opportunities to learn and grow

• Community Involvement and Social Responsibility