Chronic Care Management Coordinator

Lasante-Health-Center; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

LaSante Health Center in New York seeks a Chronic Care Management Coordinator to serve as the primary point of contact for patients and families, guiding them through their care journey with compassion. You will connect patients to internal and community resources, help with scheduling, referrals, and follow-up care, and coordinate with healthcare providers to ensure seamless, patient‑centered support.

This role offers a mission-driven, community-focused environment dedicated to improving

Qualifications

• Strong customer service skills.
• Ability to learn healthcare systems quickly.
• Excellent organizational and multitasking abilities.
• Prior care coordination experience preferred.

Responsibilities

• Act as the main point of contact for patients and families regarding all aspects of care.
• Monitor and manage a designated panel of patients, particularly those with chronic conditions.
• Support patients in understanding and managing their medical conditions, medications, and treatment plans.
• Enroll patients in medical and support programs that meet their needs.
• Facilitate communication between patients, families, and healthcare providers to ensure coordinated, high-quality care.
• Assist patients with scheduling and navigating appointments, referrals, and follow-up care.
• Connect patients to community resources and social support that promote overall well-being.
• Perform additional duties as assigned by supervisors.

Skills

Customer service

Healthcare IT systems

Organizational skills

Care coordination experience

Job description

LaSante Health Center is seeking a Chronic Care Management Coordinator to join our team. The ideal candidate will serve as the primary point of contact for patients and families, guiding them through their care journey and connecting them to internal and external resources as needed. This position offers the opportunity to be part of a mission-driven, community-focused organization dedicated to delivering patient-centered care with compassion and respect.

Key Responsibilities

• Act as the main point of contact for patients and their families regarding all aspects of care received at LaSante.
• Monitor and manage a designated panel of patients, particularly those with chronic health conditions.
• Support patients in understanding and managing their medical conditions, medications, and treatment plans.
• Enroll patients in medical and support programs that meet their needs.
• Facilitate communication between patients, families, and healthcare providers to ensure coordinated, high-quality care.
• Assist patients with scheduling and navigating appointments, referrals, and follow-up care.
• Connect patients to community resources and social support that promote overall well-being.
• Perform additional duties as assigned by supervisors.

Qualifications

• Strong customer service skills
• Proficiency with computers and ability to learn healthcare systems quickly
• Excellent organizational and multitasking skills
• Prior experience in care coordination or case management preferred