Case Management Coordinator

Sanitas Medical Centers; Surprise (AZ); On-site; USD 52,000 - 72,000; Full time

Job summary

Sanitas Medical Centers is seeking a Case Management Coordinator to oversee the transition of care for members after discharge and for those with chronic conditions, coordinating follow-up care and developing personalized care plans to prevent readmissions and reduce over-utilization.

The role involves educating patients and caregivers using motivational interviewing, arranging post-acute services, collaborating with primary care providers, specialists, and home health agencies, and documenting

Qualifications

• Experience in care coordination or case management.
• Ability to educate patients and caregivers using motivational interviewing.
• Familiarity with discharge planning and follow-up processes.

Responsibilities

• Post-discharge outreach within 24-72 hours to assess needs and gaps in care.
• Coordinate follow-up appointments with providers and home health services.
• Develop individualized care plans based on program categories for chronic conditions.
• Educate patients and caregivers using motivational interviewing and self-management guidance.
• Document all interactions in the care management platform to ensure compliance and accuracy.

Skills

Care coordination

Patient education

Motivational interviewing

Discharge planning

Documentation

Tools

Care management platform

Job description

“Sanitas is a global healthcare organization expanding across the United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.”

Job Summary

The Case Management Coordinator manages the transition of care for members post-discharge and those with chronic conditions, coordinating follow-up care, creating personalized care plans, and educating patients and caregivers, to prevent hospital readmissions, reduce over-utilization, and improve overall health outcomes.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Conduct timely post-discharge outreach (within 24-72 hours), reviewing discharge summaries, medication lists, and follow-up recommendations, to assess member needs, confirm understanding of medical instructions, and identify immediate gaps in care.
• Coordinate follow-up appointments and post-acute services, collaborating with primary care providers, specialists, home health agencies, and community resources, to ensure seamless continuity of care across the continuum.
• Develop and implement individualized care plans based on assigned program categories, identifying early signs of complications or risk factors, to manage chronic conditions effectively and escalation clinical issues appropriately.
• Educate members and caregivers using motivational interviewing techniques, providing guidance on red-flag symptoms and self-management strategies, to empower patients and reduce patterns of over-utilization (e.g., frequent ED visits).
• Document all interactions, assessments, and clinical interventions in the care management platform accurately and timely, to maintain compliance with organizational policies, advocate for member needs, and ensure alignment with clinical guidelines.