Chronic Care Coordinator

Wellbox Virtual Care Solutions; Jacksonville (FL); Remote; USD 50,000 - 70,000; Full time

Job summary

Wellbox Virtual Care Solutions is seeking LPN Patient Care Coordinators to provide remote care to chronically ill patients. In this role, you will develop personalized care plans, engage with patients via phone, and help bridge care gaps. The position demands a clear Compact Nursing License and a strong clinical background, particularly in care management and health coaching.

Benefits

Bonuses up to $525 monthly for top performers

Employee referral bonus up to $1000

Qualifications

• Compact Nursing License must be clear and active.
• Experience in care coordination or health coaching is a plus.
• Proficiency with electronic medical records and comfort with technology.

Responsibilities

• Conduct monthly telephonic outreach to chronically ill patients.
• Develop personalized care plans addressing health concerns.
• Manage patients’ healthcare needs via virtual phone conversations.

Skills

Patient Care Coordination

Clinical Management

Motivational Interviewing

Electronic Medical Records

Verbal and Written Communication

Education

Compact Nursing License

Minimum 2 years clinical experience

Tools

Microsoft Office

Job description

Description:

Wellbox is a quickly growing healthcare company dedicated to helping people live healthier, happier lives. We do this by providing comprehensive preventative care solutions delivered by an elite team of experienced nurses. Our clinical team, comprised mostly of remote LPNs, works tirelessly to create positive healthcare experiences, empowering people in their health journeys, and improving clinical outcomes for our patients.

Without our incredible team of LPNs, we wouldn’t be able to have the positive impact on providers and patients that we have proven to since 2016. We believe that consistent support, encouragement, and personalized care for our patients truly makes a difference to their health outcomes. If this mission resonates with you, we invite you to join us.

Position Summary:

We are seeking tech-savvy, LPN Patient Care Coordinators to conduct monthly telephonic outreach to a panel of chronically ill patients, developing and delivering personalized care plans that address their health concerns and challenges. We work in partnership with healthcare systems and practices to provide these services to their patient base and strive for care continuity and engagement.

We are proud to partner with an amazing team of LPN nurses who guide our patients to better health and help them achieve a greater quality of life. With every interaction, Patient Care Coordinators help close care gaps and increase access to care to those who need it most.

Essential Functions:

• Manage and support patients’ healthcare needs via virtual phone conversations.
• Conduct and document visits leveraging technology platforms and EHRs.
• Develop personalized care plans to address patients’ physical, mental, and preventative health needs.
• Virtually coach patients to reach their care goals by following medical treatment plans that include healthy eating, physical activity, stress reduction, etc.
• Connect patients with resources such as nutritionists, nurses, and doctors who can also assist them in meeting their care needs.
• Prepare patients for appointments and procedures, and provide follow-up as needed.
• Coordinate some administrative aspects of medical record recovery, appointment management, and insurance claims.
• Review insurance plans and suggest tips to get the most from their benefits.
• Proactively suggest services or preventive screenings relevant to each patient.

Work Environment:

This opportunity allows you to care for patients virtually from the comfort of your home. We will provide you with the equipment and software needed such as a desktop computer and headset for internet-based calls. Since we’re dedicated to offering our patients the best care experience possible, a wired, high-speed internet connection and a private space free from outside noise and distraction, including noise and distractions from pets or children, and that complies with HIPAA privacy laws is required.

Physical Demands:

This is a virtual position that requires you to sit or stand at a computer for 32-40 hours weekly and be able to make phone calls. Some equipment setup is required.

Position Type and Expected Hours of Work:

We are seeking full-time LPN team members who can work 40 hours per week, between the hours of 8 am – 6 pm in the patient’s time zone, Monday – Friday.

Pay Structure:

At Wellbox, we encourage continuous improvement, and, as a result, we recognize our top performing nurses on an ongoing basis. Our tiered bonus structure allows our top performers to earn up to $525 in additional bonuses every month.

We also have an employee referral bonus which pays up to $1000 per successfully hired referral.

Required Education and Experience:

• Must have a Compact Nursing License that is clear and active.
• Must reside and work in the continental US.
• Must have a minimum of two years of clinical experience.
• Experience in care coordination or care management, health coaching, and motivational interviewing a plus.
• Hands-on experience and comfort with Electronic Medical Records.
• Experience using Microsoft Office products such as Teams, Outlook, and Excel.

Competencies Required to Perform the LPN Patient Care Coordinator Position and Key Success Factors:

• Comfort with technology and software while demonstrating proficient computer skills.
• The ability to stay flexible and quickly adapt to new processes, software changes, and priorities.
• Understanding healthcare goals provided by the practice while monitoring, assessing, and recording patient progress against a care plan.
• Successfully execute motivational coaching to prevent and intervene in multiple diseases.
• Exercise initiative, judgment, organization, problem-solving, and decision-making.
• The ability to be productive in a virtual work environment.
• Collaborate well with medical staff, partners, and organizations.
• Facilitate patient access to community resources.
• Excellent verbal and written communication skills are required.
• Perform care management and patient assessments.
• Awareness of resource, utilization, and care management best practices.
• A true passion for caring for patients and guiding them in their health journeys.

What to Expect After You Apply:
At Wellbox, we believe in a thoughtful hiring process to ensure the best fit for both our team and our patients. Here’s what you can expect:

Timeline: The entire process typically takes 2–3 weeks from the date of application.

Assessment: Qualified applicants will receive a timed assessment to evaluate computer literacy, basic math, and clinical knowledge.

Because this role is fully remote, strong tech skills are essential.

You must use a desktop or laptop to complete the assessment. Tablets and phones will not work.

Virtual Interviews: Candidates who pass the assessment will move on to virtual interviews with our Recruiting Manager and Clinical Director.

We look forward to learning more about you and how you can make a difference with Wellbox!"