Chronic Care Coordinator

Wellbox Health; Jacksonville (FL); Remote; USD 50,000 - 70,000; Full time

Job summary

Wellbox Health is seeking tech-savvy LPN Patient Care Coordinators to provide telephonic outreach to chronically ill patients. The role involves developing personalized care plans and managing healthcare needs through virtual communication. Candidates must have a Compact Nursing License and at least two years of clinical experience.

Benefits

Up to $525 monthly performance bonus

$1000 referral bonus

Qualifications

• Comfort with technology is essential.
• Required: two years clinical experience.
• Must have a clear and active Compact Nursing License.

Responsibilities

• Conduct monthly telephonic outreach to chronically ill patients.
• Develop personalized care plans addressing health needs.
• Manage patients’ healthcare needs via virtual conversations.

Skills

Technological comfort

Communication skills

Motivational coaching

Flexibility

Education

Compact Nursing License

Minimum of two years clinical experience

Tools

Electronic Medical Records

Microsoft Office

Job description

Description

Wellbox is a quickly growing healthcare company dedicated to helping people live healthier, happier lives. We do this by providing comprehensive preventative care solutions delivered by an elite team of experienced nurses. Our clinical team, comprised mostly of remote LPNs, works tirelessly to create positive healthcare experiences, empowering people in their health journeys, and improving clinical outcomes for our patients.

Without our incredible team of LPNs, we wouldn’t be able to have the positive impact on providers and patients that we have proven to since 2016. We believe that consistent support, encouragement, and personalized care for our patients truly makes a difference to their health outcomes. If this mission resonates with you, we invite you to join us.

Position Summary

We are seeking tech-savvy, LPN Patient Care Coordinators to conduct monthly telephonic outreach to a panel of chronically ill patients, developing and delivering personalized care plans that address their health concerns and challenges. We work in partnership with healthcare systems and practices to provide these services to their patient base and strive for care continuity and engagement.

We are proud to partner with an amazing team of LPN nurses who guide our patients to better health and help them achieve a greater quality of life. With every interaction, Patient Care Coordinators help close care gaps and increase access to care to those who need it most.

Essential Functions

• Manage and support patients’ healthcare needs via virtual phone conversations.
• Conduct and document visits leveraging technology platforms and EHRs.
• Develop personalized care plans to address patients’ physical, mental, and preventative health needs.
• Virtually coach patients to reach their care goals by following medical treatment plans that include healthy eating, physical activity, stress reduction, etc.
• Connect patients with resources such as nutritionists, nurses, and doctors who can also assist them in meeting their care needs.
• Prepare patients for appointments and procedures, and provide follow-up as needed.
• Coordinate some administrative aspects of medical record recovery, appointment management, and insurance claims.
• Review insurance plans and suggest tips to get the most from their benefits.
• Proactively suggest services or preventive screenings relevant to each patient.
  
  

Work Environment

This opportunity allows you to care for patients virtually from the comfort of your home. We will provide you with the equipment and software needed such as a desktop computer and headset for internet-based calls. Since we’re dedicated to offering our patients the best care experience possible, a wired, high-speed internet connection and a private space free from outside noise and distraction, including noise and distractions from pets or children, and that complies with HIPAA privacy laws is required.

Physical Demands

This is a virtual position that requires you to sit or stand at a computer for 32-40 hours weekly and be able to make phone calls. Some equipment setup is required.

Position Type And Expected Hours Of Work

We are seeking full-time LPN team members who can work 40 hours per week, between the hours of 8 am – 6 pm in the patient’s time zone, Monday – Friday.

At Wellbox, we encourage continuous improvement, and, as a result, we recognize our top performing nurses on an ongoing basis. Our tiered bonus structure allows our top performers to earn up to $525 in additional bonuses every month.

We also have an employee referral bonus which pays up to $1000 per successfully hired referral.

Required Education And Experience

• Must have a Compact Nursing License that is clear and active.
• Must reside and work in the continental US.
• Must have a minimum of two years of clinical experience.
• Experience in care coordination or care management, health coaching, and motivational interviewing a plus.
• Hands-on experience and comfort with Electronic Medical Records.
• Experience using Microsoft Office products such as Teams, Outlook, and Excel.
  
  

Competencies Required to Perform the LPN Patient Care Coordinator Position and Key Success Factors:

• Comfort with technology and software while demonstrating proficient computer skills.
• The ability to stay flexible and quickly adapt to new processes, software changes, and priorities.
• Understanding healthcare goals provided by the practice while monitoring, assessing, and recording patient progress against a care plan.
• Successfully execute motivational coaching to prevent and intervene in multiple diseases.
• Exercise initiative, judgment, organization, problem-solving, and decision-making.
• The ability to be productive in a virtual work environment.
• Collaborate well with medical staff, partners, and organizations.
• Facilitate patient access to community resources.
• Excellent verbal and written communication skills are required.
• Perform care management and patient assessments.
• Awareness of resource, utilization, and care management best practices.
• A true passion for caring for patients and guiding them in their health journeys.