China Grove DC - Contract Logistics Specialist- Clerical

Pho Prime, LLC; China Grove (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Employee discounts

Tuition reimbursement

Training programs

Global work environment

Job summary

Kuehne+Nagel is seeking a Customer Service Representative to serve as the main contact for customers and coordinate order processing. You will enter orders, follow up on communications, and ensure accurate, timely responses across distribution centers.

You will collaborate with warehouse staff and carriers, deliver clear pricing and shipping information, and maintain service quality through meticulous data handling and strong communication.

Qualifications

• Proficient data entry and data management.
• Experience with logistics software systems.
• Strong organizational and multitasking skills.

Responsibilities

• Process customer orders received via mail, fax, email, EDI, or phone.
• Compile, sort, and verify accuracy of data prior to entry.
• Review records such as bills, computer printouts, bills of lading, and related documents; communicate unit prices, shipping dates, delays, and other required information to customers.
• Enter orders into the automated system and compute total costs; maintain records or file order copies as requested.
• Coordinate with warehouse staff and carriers to trace or expedite delayed or missing shipments.
• Compile statistics and prepare reports for management.
• Investigate overdue, damaged, or short shipments with customers and/or carriers.
• Address customer billing or service complaints; route service issues to appropriate departments and provide timely updates.
• Provide back-up support for accounts outside of primary responsibility.

Skills

Data entry

Logistics software

Organization

Multitasking

Tools

WMS

AS400

Job description

Compensation $23.13/hour

Schedule Full time

Job Type Permanent

Industry Logistics procurement distribution and supply chain

Highlights

• Proficiency in data entry and management
• Experience with logistics software systems
• Strong organizational and multitasking skills

Description

At Kuehne+Nagel, we nurture a culture of performance and recognition. As one of the most successful international logistics companies, we have many career growth opportunities. If you are looking for career development or simply a great place to be, then consider joining us as a Customer Service Representative.

Your Role

The Customer Service Representative (CSR) serves as Kuehne & Nagel’s primary point of contact for customers. This role is responsible for receiving and processing orders, conducting necessary follow-up communication, and ensuring accurate, timely, and complete responses to both internal and external distribution centers. The CSR facilitates communication across departments and must consistently demonstrate professional and courteous phone etiquette. The position requires strong attention to detail and the ability to deliver quantifiable results.

Your Responsibilities

• Process customer orders received via mail, fax, email, EDI, or phone.
• Compile, sort, and verify accuracy of data prior to entry.
• Review records such as bills, computer printouts, bills of lading, and related documents; communicate unit prices, shipping dates, delays, and other required information to customers.
• Enter orders into the automated system and compute total costs; maintain records or file order copies as requested.
• Coordinate with warehouse staff and carriers to trace or expedite delayed or missing shipments.
• Compile statistics and prepare reports for management.
• Investigate overdue, damaged, or short shipments with customers and/or carriers.
• Address customer billing or service complaints; route service issues to appropriate departments and provide timely updates.
• Provide back-up support for accounts outside of primary responsibility.

Your Skills and Experience

• Minimum 2 years of customer service experience.
• Minimum 2 years of experience in the Transportation industry
• Experience with WMS systems; AS400 or similar systems preferred.
• Strong verbal and written communication skills.
• Intermediate proficiency in MS Word and Excel.
• Excellent follow-through and customer service focus.
• Effective problem-solving abilities.
• Ability to prioritize and manage multiple tasks.
• Highly organized and detail-oriented.

Why Join Us?

• We offer great compensation and medical/dental benefits packages, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.