Children's Services Manager

Mecknc; North Carolina; On-site; USD 64,000 - 81,000; Full time

Job summary

The Children's Services Manager at Allegra Westbrooks Regional Library leads educational programs for youth from birth to 11 years. This role involves supervising staff, ensuring program quality, and fostering community relationships. The ideal candidate will have strong communication skills and a passion for children's literacy.

Qualifications

• Minimum of five years of progressive Library experience.
• North Carolina Public Library certification required within 90 days of employment.

Responsibilities

• Lead and oversee the development of Children's Services staff members.
• Promote literacy and learning among children and caregivers.
• Motivate and provide feedback to staff.

Skills

Excellent communication skills

Excellent interpersonal and customer service skills

Organizational skills

Leadership

Education

Master’s Degree in Library Science

Tools

Microsoft Office 365

Project management software

Job description

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Children’s Services Manager – Allegra Westbrooks Regional Library

Charlotte Mecklenburg Library

“Follow your calling, Find your career”

Please apply by 6/5/25

Salary Range $64,490.52 - $80,613.15

This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

Charlotte Mecklenburg Library is one of America’s leading urban public libraries, serving one of the country’s great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 20 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Location:

Allegra Westbrooks Regional Library

2412 Beatties Ford Road

Charlotte, NC 28216

Position Summary

The Children's Services Manager leads the delivery of educational, skills and developmental programs and services to youth ages birth to 11 and provides leadership and oversight for the children’s department staff. Additionally, the Children's Services Manager serves as an integral member of the branch leadership team. In this role, the Manager contributes to the oversight of building and facilities operations and assumes responsibility for general staff supervision in the absence of the Branch Manager.

Essential Functions

Lead and oversee the development of Children’s Services staff members

Lead scheduling and implementation of programs and services specific to Children’s Services

Model and inspire commitment towards achieving the library’s vision, mission, and strategies

Promote literacy and learning among children, families, caregivers, teachers, and youth organizations

Develop and implement new ways of engaging the community and non-library users

Motivate and offer mentorship to staff

Provide timely and consistent performance feedback

Identify and monitor staff development and training needs

Embody, interpret, and implement the Library’s organizational culture, values, and priorities

Develop and build an atmosphere of teamwork and camaraderie

Model and encourage internal collaboration with co-workers, departments, and the community

Support a work environment that encourages innovation

Minimum Qualifications

Minimum of five years of progressive Library experience, specifically in Children, Youth and/or Family Services.

Education

Master’s Degree in Library Science from an ALA-accredited institution

Licenses And Certifications

North Carolina Public Library certification is required or must be obtained within 90 days of employment

Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications

Demonstrated passion and commitment to education, lifelong learning and solving community challenges

Demonstrated high-energy, highly interpersonal leadership style

Demonstrated ability to create a work environment that embraces change at all levels, and the skills to lead those change processes

Demonstrated effectiveness coaching and developing employees, supervisors, and managers

Knowledge Of

Knowledge, Skills and Abilities:

Developmental stages of children, as well as broader education trends and issues related to children and their caregivers

Children’s literature, media, and digital platforms

Essential, Contemporary Library Functions And Activities

Monitoring budgets and ensuring the equitable distribution of resources and budget

Skills

Excellent verbal, grammatical and written communication skills

Excellent interpersonal and customer service skills

Excellent organizational skills with attention to detail

Excellent time management skills with attention to detail

Abilities

Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, community groups or organizations to help achieve business goals

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided

Decision Making: Identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequence

Information Monitoring: Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it

Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Continuous Leaning: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application

Computer Skills

Exhibit strong comfort level with technology including Microsoft Office 365, project management software, mobile apps, digital materials software, and ILS software

Work Environment

Works in an office setting with moderate noise

Works on a public library floor providing services to customers/patrons

Allegra Westbrooks Regional Library serves a diverse community of readers, learners, job seekers, entrepreneurs, community leaders, and more. The Children’s Services Manager role is crucial to maintaining customer service excellence to meet a variety of needs for children ages 0 -11, preteens, and their caregivers. The ideal candidate will have strong communication and interpersonal skills and be committed to customer and community engagement.

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Government Administration

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