Children's Services Manager

Mecklenburg County Government; Charlotte (NC); On-site; USD 64,000 - 81,000; Full time

Job summary

Join Mecklenburg County Government as a Children's Services Manager at the Allegra Westbrooks Regional Library, leading the delivery of educational programs for youth aged birth to 11. This role involves oversight of the children’s department, mentoring staff, and engaging the community to foster literacy and learning. The ideal candidate will possess a Master's Degree in Library Science and a passion for education and service excellence.

Qualifications

• Minimum of five years of progressive Library experience in Children, Youth and/or Family Services.
• North Carolina Public Library certification required within 90 days of employment.

Responsibilities

• Lead and oversee development of Children’s Services staff members.
• Promote literacy and learning among children and families.
• Provide mentorship and performance feedback to staff.

Skills

Excellent verbal communication

Excellent interpersonal skills

Excellent organizational skills

Excellent time management

Education

Master’s Degree in Library Science

Tools

Microsoft Office 365

digital materials software

ILS software

Job description

Children’s Services Manager – Allegra Westbrooks RegionalLibrary
Charlotte Mecklenburg Library


“Follow your calling, Find your career”

Pleaseapply by 6/5/25

Salary Range $64,490.52 - $80,613.15

This is an exempt (salaried) position. Pay rates are based on education, skill,experience level and internal equity. Internal equity considerations include anassessment of the applicant’s salary history and qualifications in comparisonto the market rate and requirements for the job.

Charlotte Mecklenburg Libraryis one of America’s leading urban publiclibraries, serving one of the country’s great emerging metropolitan areas inNorth Carolina. Our library system serves a community of approximately onemillion citizens in the city of Charlotte and the towns of Matthews, Pineville,Mint Hill, Davidson, Cornelius, and Huntersville – all located in MecklenburgCounty. Accessible and welcoming to all, our library celebrates the joy ofreading, fosters learning and growth, connects people to each other and theworld, and inspires individuals with what they can achieve. Through our 20locations, online, and through targeted outreach, we deliver exceptionallibrary services and programs with a mission to create a community of readersand empower individuals with free access to information and the universe ofideas.

Location:
Allegra Westbrooks Regional Library
2412 Beatties Ford Road
Charlotte, NC 28216

Position Summary:
The Children's Services Manager leads the delivery of educational, skills anddevelopmental programs and services to youth ages birth to 11 and providesleadership and oversight for the children’s department staff. Additionally, theChildren's Services Manager serves as an integral member of the branchleadership team. In this role, the Manager contributes to the oversight ofbuilding and facilities operations and assumes responsibility for general staffsupervision in the absence of the Branch Manager.

EssentialFunctions:
Lead and oversee the development of Children’s Services staff members
Lead scheduling and implementation of programs and services specific toChildren’s Services
Model and inspire commitment towards achieving the library’s vision, mission,and strategies
Promote literacy and learning among children, families, caregivers, teachers,and youth organizations
Develop and implement new ways of engaging the community and non-library users
Motivate and offer mentorship to staff
Provide timely and consistent performance feedback
Identify and monitor staff development and training needs
Embody, interpret, and implement the Library’s organizational culture, values,and priorities
Develop and build an atmosphere of teamwork and camaraderie
Model and encourage internal collaboration with co-workers, departments, and thecommunity
Support a work environment that encourages innovation

Minimum Qualifications:
Minimum of five years of progressive Library experience, specifically inChildren, Youth and/or Family Services.
Education:
Master’s Degree in Library Science from an ALA-accredited institution

Licenses and Certifications:
North Carolina Public Library certification is required or must be obtainedwithin 90 days of employment

Combination of relevant education and relevant experience accepted? Yes

PreferredQualifications:
Demonstrated passion and commitment to education, lifelong learning and solvingcommunity challenges
Demonstrated high-energy, highly interpersonal leadership style
Demonstrated ability to create a work environment that embraces change at alllevels, and the skills to lead those change processes
Demonstrated effectiveness coaching and developing employees, supervisors, andmanagers


Knowledge, Skills and Abilities:
Knowledge of:
Developmental stages of children, as well as broader education trends andissues related to children and their caregivers
Children’s literature, media, and digital platforms
Essential, contemporary library functions and activities
Monitoring budgets and ensuring the equitable distribution of resources andbudget

Skills:
Excellent verbal, grammatical and written communication skills
Excellent interpersonal and customer service skills
Excellent organizational skills with attention to detail
Excellent time management skills with attention to detail

Abilities:
Building Partnerships: Identifying opportunities and taking action to buildstrategic relationships between one’s area and other areas, teams, departments,community groups or organizations to help achieve business goals
Communication: Clearly conveying information and ideas through a variety ofmedia to individuals or groups in a manner that engages the audience and helpsthem understand and retain the information provided
Decision Making: Identifying and understanding issues, problems andopportunities; comparing data from different sources to draw conclusions; usingeffective approaches for choosing a course of action or developing appropriatesolutions; taking action that is consistent with available facts, constraints,and probable consequence
Information Monitoring: Setting up ongoing procedures to collect and reviewinformation needed to manage an organization or ongoing activities within it
Technical/professional Knowledge and Skills: Having achieved a satisfactorylevel of technical and professional skill or knowledge in position-relatedareas; keeping up with current developments and trends in areas of expertise
Work Standards: Setting high standards of performance for self and others;assuming responsibility and accountability for successfully completing assignmentsor tasks; self-imposing standards of excellence
Continuous Leaning: Actively identifying new areas for learning; regularlycreating and taking advantage of learning opportunities; using newly gainedknowledge and skill on the job and learning through their application


Computer Skills:
Exhibit strong comfort level with technology including Microsoft Office 365,project management software, mobile apps, digital materials software, and ILSsoftware


Work Environment:
Works in an office setting with moderate noise
Works on a public library floor providing services to customers/patrons
Allegra Westbrooks Regional Library serves a diversecommunity of readers, learners, job seekers, entrepreneurs, community leaders,and more.The Children’s Services Manager role is crucial to maintainingcustomer service excellence to meet a variety of needs for children ages 0 -11,preteens, and their caregivers.The ideal candidate will havestrong communication and interpersonal skills and be committed to customer andcommunity engagement.


Selection:
This classification has been identified as having a role in the developmentofADA compliant technologies and for which the incumbent agrees tofollowCounty policies to the best of their abilities in order to meetthese obligations.
Reasonable Accommodations Statement:
To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made tohelp enablequalified individuals with disabilities to perform the essential functions.
Disclaimer Statement:
This is not intended to be an all-inclusive list of job-relatedresponsibilities, duties, skills, requirements orworking conditions.Other duties may be assigned based on business need and the supervisor’srequest.Mecklenburg County reserves the right to revise the jobdescription at any time. Designated positionsmay be required to assist inemergency and/or disaster situations.