Children’s Community Case Manager

Center for Life Management; Derry, Northern (NH, KY); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible schedule

Professional development

Telehealth options

Job summary

Center for Life Management in New Hampshire seeks a Children’s Community Case Manager to provide care planning, resource coordination, and service monitoring for children aged 3–21 with mental health needs. The role involves participation in a multi-disciplinary team, family education, and crisis intervention as needed.

This is a full-time, 40-hour-per-week position with opportunities for incentive pay based on productivity.

Qualifications

• Bachelor’s degree preferred; associate’s degree with a minimum of two years of direct service may qualify.
• Ability to exercise sound clinical judgment in routine, urgent, and emergent clinical situations.
• Proficient computer skills, specifically with all Microsoft Office applications.
• Ability to document effectively and efficiently in course of clinical work.
• Ability to navigate an electronic health record.
• Ability and desire to work as part of a clinical team while also able to be self-directed and motivated with minimal supervision.
• Ability to acquire and effectively practice new clinical skills as needed according to evolving agency needs/services.
• Effective communication skills, organizational skills, and ability to multi-task.

Responsibilities

• Provide individual assessment to create care plans that specify presenting problems, objectives, interventions, and desired outcomes.
• Assist clients with applying for and maintaining adequate medical coverage to support consistent access to whole health care and treatment.
• Provide outreach, advocacy, coordination, resource identification, linkage and monitoring of internal and external supports and services.
• Encourage engagement in and provide Family Training and Counseling (FTC) services to educate and promote how to best support the client’s resiliency and recovery toward treatment goals.
• Provide Crisis Intervention (CI) when clients experience acute exacerbation of symptoms to ensure their safety within the home and/or community.
• Provide timely documentation on each service delivered.
• Work collaboratively with other treatment team members, natural supports, and external providers to ensure a wrap-around family systems approach is provided to the client.
• Provide set case management contacts per month and functional support services as needed to meet client care (eligible for incentive pay upon exceeding productivity expectation).
• Serve on appropriate committees, both internal and external, as determined by supervisor;
• Function professionally and in a manner that protects the integrity, confidentiality and rights of all patients;
• Execute all required services and documentation in accordance with agency policies and federal/state standards;
• Maintain professional memberships, licenses, accreditation, certifications, etc.;
• Represent CLM in a professional and appropriate manner in all settings;
• Perform all other duties as assigned by supervisor.

Skills

Microsoft Office

Documentation

Electronic Health Records

Communication

Organization

Multi-tasking

Clinical Judgment

Education

Bachelor’s degree preferred

Associate’s degree + 2 years direct service

Tools

Microsoft Word

MS Excel

Job description

Fulfill your purpose at CLM: https://www.youtube.com/channel/UC8bCS3JufXrPyr7SgiLrusQ

CLM provides the area's most comprehensive array of outpatient mental health services for children and their families. Our multi-disciplined treatment team works with individuals ages 3 – 21 who experience mental illness and/or serious emotional difficulties. The Children’s Community Case Manager provides care planning, resource identification, benefit coordination, and service monitoring to assist clients with improving symptoms and behaviors that otherwise interfere with age-appropriate development, functioning and wellness goals.This is a full time, 40 hour per week position.

Major Functional Areas and Description of Duties

• Provide individual assessment to create care plans that specify presenting problems, objectives, interventions, and desired outcomes.
• Assist clients with applying for and maintaining adequate medical coverage to support consistent access to whole health care and treatment.
• Provide outreach, advocacy, coordination, resource identification, linkage and monitoring of internal and external supports and services.
• Encourage engagement in and provide Family Training and Counseling (FTC) services to educate and promote how to best support the client’s resiliency and recovery toward treatment goals.
• Provide Crisis Intervention (CI) when clients experience acute exacerbation of symptoms to ensure their safety within the home and/or community.
• Provide timely documentation on each service delivered.
• Work collaboratively with other treatment team members, natural supports, and external providers to ensure a wrap-around family systems approach is provided to the client.
• Provide set case management contacts per month and functional support services as needed to meet client care (eligible for incentive pay upon exceeding productivity expectation).
• Serve on appropriate committees, both internal and external, as determined by supervisor;
• Function professionally and in a manner that protects the integrity, confidentiality and rights of all patients;
• Execute all required services and documentation in accordance with agency policies and federal/state standards;
• Maintain professional memberships, licenses, accreditation, certifications, etc.;
• Represent CLM in a professional and appropriate manner in all settings;
• Perform all other duties as assigned by supervisor.

Physical Demands and Working Conditions

The work will be primarily community-based to include visiting clients in their homes and in their environment. Additionally, work will be performed in the office and remote via telehealth. The ability to actively engage with children and conduct interactive play within a therapeutic setting is required. Manual dexterity is needed to use computers and standard office equipment. The ability to sit for extended periods of time is required. Reliable internet for remote work is required. Reliable transportation, a clean driving record, and proof of auto insurance coverage is required for this role.

Benefits

At Center for Life Management, we offer a robust benefits package because caring for our staff is just as important as caring for our clients. Benefits for benefits eligible employees include:

• Comprehensive health insurance (medical, dental, vision)
• Health Reimbursement Arrangement
• Flexible Spending Account
• Paid earned time (3 weeks in year one, caps at 6 weeks)
• Paid holidays (8) with bonus birthday holiday in your birth month
• 403(b) Retirement Savings Plan with 3% company contribution upon 1 year of employment
• Life Insurance paid by company
• Short- and Long-Term Disability paid by company
• Accidental Death and Dismemberment Insurance paid by company
• Employee Assistance Program (EAP), accessible to staff and their natural supports
• Company issued cell phone and laptop as needed for role
• Scholarship for professional advancement
• Mileage reimbursement for applicable positions
• On the job training and continuing education opportunities
• Rewarding and supportive work environment with excellent opportunities for career growth
• Meaningful relationships with your co-workers and the individuals we serve
• Flexible work schedule
• Teamwork, teamwork and more teamwork!

#CLMLP1

Requirements

• Bachelor’s degree preferred however an associate’s degree along with a minimum of two years of direct service in a related field may qualify.
• Ability to exercise sound clinical judgment in routine, urgent, and emergent clinical situations.
• Proficient computer skills, specifically with all Microsoft office applications.
• Ability to document effectively and efficiently in course of clinical work.
• Ability to navigate an electronic health record.
• Ability and desire to work as part of a clinical team while also able to be self-directed and motivated with minimal supervision.
• Ability to acquire and effectively practice new clinical skills as needed according to evolving agency needs/services.
• Effective communication skills, organizational skills, and ability to multi-task.