Children's Case Manager (IDD & Non-IDD)

jefferson; Golden (CO); Hybrid; USD 57,000 - 61,000; Full time

Benefits offered by this job

Medical, dental, and vision

PTO and holidays

Retirement matching

Wellness programs

Tuition reimbursement

Flexible schedules

Remote work options

Spanish language bonus

Job summary

Jefferson County Human Services is seeking Long Term Care Case Managers to provide client-facing case management across programs. The role involves assessments, tailored care plans, and coordination with Medicaid and other providers, with emphasis on advocacy for children and families.

The position operates in a hybrid schedule (remote and in-office) with a 40-hour work week, requiring residency near the Denver metro area for in-home visits.

Qualifications

• Bachelor’s degree in a related field.
• One year of work-related experience in comprehensive case management.
• Knowledge of laws relating to children and families (preferred).

Responsibilities

• Determine client eligibility by gathering collateral information.
• Complete a face-to-face assessment of clients at home or in community settings.
• Attend court appeal hearings and prepare relevant documents.
• Maintain client care plans and reassess for cost-efficient services.
• Negotiate rates and plans with Medicaid and other providers.

Skills

Communication skills

Customer service

Crisis management

Problem solving

Empathy

Education

Bachelor’s Degree in a related field

Job description

Job Posting Closes at 11:59PM on: 10/01/26

Division: Case Management Agency Division

Management Level: Individual Contributor

Scheduled Weekly Hours: 40

Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

Jefferson County Human Services is seeking Long Term Care Case Managers responsible for the client-facing work of this division. Depending on the focus of their team, Long Term Care Case Managers provide a variety comprehensive case management which involves providing individualized support and coordination of services for clients, often with complex needs. This includes conducting assessments to determine eligibility, creating tailored care plans, linking clients to appropriate resources, and maintaining ongoing communication to monitor progress and adjust plans as needed. It requires a thorough understanding of community resources, policies, and regulations, as well as the ability to advocate effectively for clients.

As a Children’s Case Manager, you’ll serve as a vital advocate and guide for families—helping them access services, understand their options, and create a coordinated care plan tailored to each child's unique needs.

Experience in a high-volume customer service position demonstrates the ability to manage multiple tasks simultaneously while maintaining a professional and empathetic demeanor. This includes resolving client concerns promptly, addressing inquiries accurately, and handling challenging situations with diplomacy and patience. It highlights skills in communication, problem-solving, and the ability to thrive in a fast-paced, client-focused environment.

We are hiring Long Term Care Case Managers for the following programs:

Children’s Waiver Program – The teams in this program are responsible for the long-term case management for children with Intellectual and Developmental Disabilities and the ir families or children with physical disabilities.

About Human Services:

Through early childhood education, adult and child protection, job training, food assistance, Medicaid, and other programs, Jefferson County Human Services has an additional five internal Divisions that work with hundreds of community partners to help people build better, safer lives. Human Services provides excellent, individualized service throughout the community with their talented, passionate professionals who empower people and communities to thrive.

Jeffco offers a work environment that strives to promote the development, strategic vision and scope for work and inclusion practices to strengthen and advance shared departmental goals and alignment with the county strategic plan.

Schedule:

The county operates primarily on a 4 day/10-hour work week. (Monday-Thursday); Human Services works a mix of 4 day/10-hour or 5 days a week (Monday-Friday). This position is hybrid, with remote work and in-office work as determined by team and agency needs.

Must live within a reasonable commuting distance from the Denver Metro area in order to attend in-home visits.

Compensation:

Target Hiring Range: $56,869 - $60,825.45 USD Annually

Benefits:

• medical, dental, and vision insurance
• paid time off and holidays, including a starting bank of 40 hours of PTO for new hires
• retirement matching
• wellness programs
• tuition reimbursement
• flexible schedules
• remote work options
• and more
• Bilingual proficiency in Spanish is an incredible asset to this team and will be compensated upon completion of communication skill test.

RESPONSIBILITIES

Long Term Care Case Managers have the following responsibilities:

• Determine client eligibility by gathering collateral information from hospital, nursing home, long-term skilled home health and home-based services.
• Complete a face-to-face assessment of clients at their home and in other community settings.
• Attend court appeal hearings to defend denied applications.
• Prepare all legal documents for the appeal hearing.
• Working with Children’s Extensive Waiver, Children’s Residential Habilitative Program Waiver, and Children with Complex Health Needs, Children with Life Limiting Illness, and Community First Choice.
• Maintain client care plans by reassessing as necessary for most cost-efficient service plan.
• Adhere to state cost containment regulations.
• Ensure family members are fully informed of options available.
• Make referrals as necessary.
• Consult with state agents.
• Negotiate rates and plans with Medicaid providers and other providers.
• Complete billing paperwork.
• Other duties and responsibilities as assigned.

QUALIFICATIONS

Research shows women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum qualifications:

• Bachelor’s Degree in a related field
• One (1) year of work-related experience in comprehensive case management

Preferred Qualifications:

• Knowledge of laws relating to children and families.
• Excellent individual, group and family counseling and crisis management skills.
• Able to learn more than one complex computer system and is patient in the learning process.
• Ability to problem solve by using critical thinking and utilizing resources/researching to find solutions that are best for the family and the department.
• High level organizational and time management skills and thrives with strict deadlines.
• Strong customer service and interpersonal skills with the ability to adapt communication based on level of program knowledge of the audience.
• Warm, empathetic, respectable personality
• Passionate about agency's mission and vision

Additional Job Information:

• A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle within30-daysof hire or beginning to serve as an intern or volunteer.

Other requirements:

• Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references for all positions.

Accommodations Statement:

We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact [e-mail]. This contact is for accommodation requests only and cannot provide application status updates.

For more information about the hiring process, visit: https://www.jeffco.us/1860/FAQs

Questions?

Contact the Jefferson County Recruitment Team at 303-271-8420 or [e-mail]

Education: Bachelor's Degree

Experience: Work Experience: Minimum one year

Certifications:

Languages:

Category: Health & Human Services