Child Welfare Specialist

STI; Durham (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

The North Carolina Department of Health and Human Services seeks contract resources to support County Child Welfare staff during the implementation of the CWIS. The Readiness Liaison will coordinate meetings, foster communication with state and county staff, and advocate for CWIS concerns during implementation.

Working closely with the Readiness Lead, this role will troubleshoot issues, prepare useful reports, and help counties navigate the new system, including CWIS/NC FAST functionality, with

Qualifications

• Excellent written and verbal communication skills.
• Change management experience.
• Proficiency with Microsoft Office suite (PowerPoint, Excel, Outlook).

Responsibilities

• Coordinate meetings, conferences, and activities to support CWIS implementation.
• Provide policy subject matter guidance on NC Child Welfare and CWIS/NC FAST functionality.
• Communicate with state and county staff to share CWIS updates and address concerns.
• Troubleshoot issues in CWIS and escalate to management as needed.
• Travel statewide up to 90% with expenses reimbursed according to state protocol.

Skills

Excellent written and verbal comms

Change management

Microsoft Office Suite

Tools

SharePoint

JIRA

Job description

County Child Welfare Readiness Liaison

Durham, NC — 12+ Months

IMPORTANT NOTE: Extensive statewide travel up to 90% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days.

The NC Department of Health and Human Services seeks contract resources to prepare and provide support for County Child Welfare staff during the implementation of the statewide Child Welfare Information system (CWIS). This is NOT a Desktop Support or Help Desk support position. The County Liaison acts as an integral part of Readiness and Implementation Support initiatives. Working closely with the Readiness Lead, this position will facilitate meetings, conferences, and other activities to advocate for, as well as foster and maintain effective communication with state and county staff regarding CWIS concerns impacting or related to Child Welfare. This role may coordinate with other CWIS business, policy, and project team members to troubleshoot, replicate, and report errors and/or unexpected outcomes within the CWIS and/or escalated to management as they arise. This position uses policy subject matter expertise regarding NC Child Welfare, knowledge of CWIS/NC FAST functionality, as well as understanding of how counties provide delivery of services to guide new users as they navigate and submit data into the new system. This position requires significant travel throughout the state.

Minimum requirements include:

• Excellent written and verbal communication skills
• change management
• Microsoft Suite (including, but not limited to PowerPoint, Excel, & Outlook.

Preferred skills:

• Knowledge of NC Child Welfare policy
• SharePoint
• JIRA

Travel expenses are reimbursed using the state’s protocol for submitting expenses after travel. The contractor will, at the direction of management, either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the state.