Child Welfare Navigator & Grievance Advocate

Lucas County Children Services; Toledo (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Lucas County Children Services is seeking a Child Welfare Navigator & Grievance Officer in Toledo, OH. This role involves responding to inquiries and complaints, managing client grievances, and educating the community on agency services. Candidates should have a Master’s degree in Social Work or a closely related field, or a Juris Doctorate, with experience in Child Welfare. Exceptional communication and mediation skills are mandatory. The position offers an excellent salary and benefits package.

Qualifications

• Master’s Degree in Social Work or closely related field with two years of relevant experience.
• Experience in Child Welfare programs and familiarity with local agencies preferred.
• Demonstrated ability to manage conflict and mediate effectively.

Responsibilities

• Provide expedient responses to inquiries and complaints.
• Handle client grievances and conduct case record reviews.
• Educate the community about agency goals and roles.

Skills

Mediation and negotiation skills

Strong listening skills

Written and oral communication skills

Conflict management

Cross-cultural communication

Education

Master’s Degree in Social Work or closely related field

Juris Doctorate with experience in Child Welfare Law

Tools

Computer technology for report generation

Job description

Lucas County Children Services is seeking a Child Welfare Navigator & Grievance Officer in Toledo, OH. This role involves responding to inquiries and complaints, managing client grievances, and educating the community on agency services. Candidates should have a Master’s degree in Social Work or a closely related field, or a Juris Doctorate, with experience in Child Welfare. Exceptional communication and mediation skills are mandatory. The position offers an excellent salary and benefits package.