Child Welfare Navigator & Grievance Officer

Lucas County Children Services; Toledo (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Lucas County Children Services is seeking a Child Welfare Navigator & Grievance Officer in Toledo, OH. This role involves responding to inquiries and complaints, managing client grievances, and educating the community on agency services. Candidates should have a Master’s degree in Social Work or a closely related field, or a Juris Doctorate, with experience in Child Welfare. Exceptional communication and mediation skills are mandatory. The position offers an excellent salary and benefits package.

Qualifications

• Master’s Degree in Social Work or closely related field with two years of relevant experience.
• Experience in Child Welfare programs and familiarity with local agencies preferred.
• Demonstrated ability to manage conflict and mediate effectively.

Responsibilities

• Provide expedient responses to inquiries and complaints.
• Handle client grievances and conduct case record reviews.
• Educate the community about agency goals and roles.

Skills

Mediation and negotiation skills

Strong listening skills

Written and oral communication skills

Conflict management

Cross-cultural communication

Education

Master’s Degree in Social Work or closely related field

Juris Doctorate with experience in Child Welfare Law

Tools

Computer technology for report generation

Job description

job-Child Welfare Navigator & Grievance Officer

Child Welfare Navigator
& Grievance Officer

Lucas County Children Services (Toledo, OH) is accepting applications for a Child Welfare Navigator & Grievance Officer to be responsible for providing expedient response to inquiries, complaints and dispositional review requests from the community and consumers regarding services rendered by LCCS. To handle client grievances concerning the provision of services including related research, case record reviews, and convening of interdepartmental meetings to resolve concerns. To maintain a record system for community and client contact and grievances. Provide regular reporting regarding trends and outcomes. Educate the community on the mission and goals of the agency as well as the role of the Child Welfare Navigator and Grievance Officer. To educate individual consumers in efforts to prevent agency involvement with families or to enhance service delivery to families already engaged with the agency. To serve as the Multiethnic Placement Act (MEPA) monitor.

MINIMUM QUALIFICATIONS:

• Master’s Degree in Social Work or closely related field with two (2) years of social work experience in Child Welfare, Mental Health or Family Services OR BA/BS in Social Work or closely related field plus five (5) years of Social Work experience in Child Welfare, Family Service or Mental Health OR Juris Doctorate with experience in Child Welfare Law.
• Prefer experience in a Child Welfare program and strong familiarity with local agencies.
• Ability to mediate, negotiate and manage conflict.
• Knowledge of or ability to learn Confidentiality Laws and State/Federal Public Records Laws.
• Requires strong listening skills and written/oral communication skills.
• Demonstrated ability to model effective interactions and communication skills in cross-cultural situations required.
• Must possess the ability to utilize computer technology to access information and produce reports.

LCCS offers an excellent salary and benefit package.

As an Equal Opportunity Employer, we are committed to a diverse work force.