Child Support Supervisor

Rock County; Janesville (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Rock County in Wisconsin seeks a Child Support Supervisor to lead a high-volume department focused on compliant case management and enforcement activities. The role oversees staff, ensures policy adherence, and supports program planning and budget oversight.

The position reports to the Agency Director and collaborates with courts, other departments, and external partners to improve performance, maintain documentation standards, and drive continuous improvement in service delivery.

Qualifications

• Requires a bachelor's degree in business, public administration, or related field and experience with the legal system.
• Experience supervising staff and managing budgets or fiscal oversight.
• Ability to analyze program performance data and prepare accurate reports.

Responsibilities

• 60% Supervises a team of employees performing child support case management functions.
• 20% Assists the Agency Director in administration, planning, and oversight of the Child Support Department.
• 15% Reviews, develops, and maintains agency policies, procedures, manuals, and systems.
• 5% Other duties as assigned.

Skills

Staff supervision

Policy guidance

Budgeting

Data analysis

Staff development

Education

Bachelor's degree in business administration or related field

Experience with legal system

Supervisory experience

Tools

Microsoft Word

Excel

Data management systems

Job description

The Child Support Supervisor provides leadership, supervision, and operational oversight of the Child Support Department, ensuring the effective and compliant delivery of child support services in accordance with federal and state regulations, court orders, and department policies. This position supervises assigned staff and oversees operations, including case management, enforcement activities, documentation, reporting, and performance monitoring. The Child Support Supervisor serves as a technical and procedural resource, provides guidance on policies and legal requirements, and addresses complex or escalated matters. The position supports implementation of program direction established by management and collaborates with courts, attorneys, County departments, and external partners. Through staff development, accountability, and continuous improvement, the Child Support Supervisor promotes consistent, efficient, and compliant service delivery in a high-volume, deadline-driven environment.

60% Supervises a team of employees performing child support case management functions.

• Supervising child support staff, including recommending hiring and termination, assisting with onboarding and orientation, providing training, evaluating performance, and recommending disciplinary actions as appropriate.
• Serving as a technical and procedural resource for staff by providing guidance on policies, procedures, documentation standards, and best practices.
• Planning, assigning, monitoring, and evaluating staff workloads and performance to ensure timely, accurate, and compliant service delivery; conducting regular staff meetings and individual check-ins.
• Responding to escalated client concerns and ensuring services are delivered professionally, respectfully, and in accordance with established policies and procedures.
• Reviewing and approving payroll, including vacation, sick leave, overtime, and compensatory time.
• Exercising independent judgment and decision-making authority within established policies and delegated responsibilities, while referring complex, high‑risk, or sensitive matters to management for review or direction.
• Plans, develops, and implements special projects as necessary to improve overall agency performance in accordance with federal requirements.

20% Assists the Agency Director in the administration, planning, and oversight of the Child Support Department.

• Assisting in the preparation of reports and preparing, maintaining, and analyzing statistical data related to child support program performance.
• Responding to inquiries and concerns from clients, constituents, and noncustodial parents directed to the Director in their absence, and bringing significant or warranted complaints to the Director’s attention.
• Evaluating agency performance and assisting in the development and implementation of policies, procedures, and strategies to improve caseload performance and operational efficiency.
• Representing the child support program on boards and committees and at state meetings, trainings, conferences, and community outreach and educational events, including presentations to schools and community groups, as assigned.
• Assisting with program planning, budgeting, and fiscal oversight, including monitoring expenditures, staffing needs, and resource utilization to support effective and efficient operations.
• Assist the Child Support Director with development and monitoring of the annual budget, including staffing, equipment, and operational needs.
• Assuming the duties and responsibilities of the Child Support Director in their absence, as delegated.

15% Reviews, develops, and maintains agency policies, procedures, manuals, and systems to support effective and compliant child support operations.

• Reviewing agency manuals, work rules, and standard operating procedures to ensure alignment with agency structure, objectives, and program requirements; coordinating proposed changes with the Director.
• Preparing and developing formats for legal documents and forms used in establishing and enforcing child support obligations.
• Developing and maintaining record keeping systems and coordinating with information technology and data processing personnel regarding the development, modification, and implementation of computerized systems.
• Developing, implementing, and monitoring policies and procedures necessary to support effective and consistent child support case management services.
• Assisting in the development, revision, and maintenance of agency policy and procedure manuals to reflect changes in regulations, program directives, and operational requirements.
• Coordinating and leading responses to state, federal, IRS, and program audits; collaborating with leadership to develop, implement, and monitor corrective action plans to address audit findings and ensure compliance.

5% Other duties as assigned.

• Considerable knowledge of business principles and practices related to personnel management, office administration, and budgetary controls.
• Considerable knowledge of Microsoft Word, Excel, data management systems, and electronic records retention practices.
• Knowledge of court practices and procedures and state statutes governing the child support program.
• Ability to assist in planning and implementing new programs, procedures, and processes, including training staff on related changes.
• Ability to maintain complex records and prepare accurate, concise, and comprehensive reports.
• Ability to supervise, direct, and evaluate the work of others.
• Ability to establish and maintain effective working relationships with employees, attorneys, administrative personnel, cooperative agencies, other departments, and the public.
• Ability to communicate effectively, both orally and in writing.

• Graduation from high school and a bachelor's degree in business administration, public administration, legal studies, or a related field.
• Experience working with the legal system, accounting or bookkeeping, and computer technology.
• Supervisory experience.
• Experience in child support and/or family law required.
• An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.
• Ability to maintain confidentiality with staff and case participants.
• Ability to work in a team atmosphere.

Additional Job Requirement

Pursuant to Internal Revenue Service (IRS) 1075 Publication, Federal Bureau of Investigations (FBI) fingerprints and criminal background checks are a component and requirement for access to Federal Tax Information (FTI). New hires must be successfully adjudicated before a start date is established and prior to granting access to FTI. Current employees must complete fingerprints and a criminal background check at least once every five years thereafter.

• Position requires extended periods of sitting, with intermittent standing, walking, bending, and reaching.
• Ability to reach, retrieve, and handle files, manuals, and other office materials.
• Ability to exert up to 10 pounds of force occasionally, or a negligible amount of force frequently, to lift, carry, push, pull, or otherwise move objects.
• Ability to see and hear within normal ranges, with or without corrective devices.
• Ability to communicate verbally and be heard by others.
• Work is performed primarily in an office environment, with frequent use of computers, keyboards, telephones, and standard office equipment.
• Interaction with members of the public, including individuals experiencing financial stress, emotional distress, conflict, or frustration related to child support matters.