Navigator Coach

Jefferson County; United States; On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays and time off (PTO)

Retirement matching

Tuition reimbursement

Wellness programs

Job summary

Jefferson County seeks a compassionate Navigator Coach to support individuals impacted by the justice system, including those with substance use challenges. You’ll help connect participants with resources, establish goals, and build relationships in a new grant-funded program.

You’ll work with justice partners and community organizations, traveling to meet clients, and assisting with transitions back into the community. Strong empathy and collaboration are essential.

Qualifications

• Bachelor's degree in a related field required.
• Minimum three years of professional human services or related experience.
• Ability to work with diverse populations and in jail/community settings.

Responsibilities

• Perform intensive case management to identify needs via intake, enrollment, home visits, and long-term support.
• Travel to meet clients in jail, courts, shelter, or sober housing.
• Create individualized case plans and coordinate resources with community partners.
• Provide one-on-one coaching with a multigenerational approach.
• Coordinate resources for basic needs including food, clothing and shelter.
• Identify treatment and sober living options and coordinate entry for participants.

Skills

Empathy

Active listening

Communication

Relationship building

Problem solving

Education

Bachelor's degree in Human Services, Social Work, Psychology, Sociology, Criminal Justice, Behavioral Health, or a closely related field

Job description

Scheduled Weekly Hours: 40

Benefit Eligibility: This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description: Are you passionate about helping people navigate challenges, build meaningful connections, and create opportunities for a fresh start? Jefferson County is seeking a compassionate, resourceful, and adaptable Navigator Coach to support individuals impacted by the justice system, including those experiencing substance use challenges and individuals who frequently interact with multiple community service systems. This is an exciting opportunity to help build and shape a new program from the ground up! We're looking for someone who brings fresh ideas, takes initiative, and wants to have a voice in how the program develops. The right person will be comfortable navigating change, learning as they go, and helping establish processes and approaches that best serve the individuals and communities we support. In this grant-funded position, you'll work in partnership with Justice Services to connect with individuals while they are in jail and support their transition back into the community. You'll build trusting relationships, identify immediate needs, connect participants with essential resources, and help them establish goals that support long‑term stability and success. You'll also be part of a collaborative navigation team that supports a variety of populations, including individuals experiencing homelessness, families facing housing instability, and families needing additional community support. We're looking for a people person who thrives on connection, collaboration, and creative problem‑solving. Someone who communicates effectively, builds authentic relationships, and can earn the trust of individuals who may have experienced negative interactions with public systems or the justice system. Success in this role requires empathy, patience, flexibility, and a willingness to adapt when things don't go as planned. You'll need to be comfortable sharing your perspective, contributing ideas, and figuring things out along the way. If you're energized by building something new, passionate about helping people overcome barriers, and excited to be part of a team making a meaningful difference, we'd love to hear from you! You may be a great fit for this position if you: You connect with individuals from diverse backgrounds, listen without judgment, and establish rapport with people who may have experienced barriers or negative interactions with public systems. You understand that progress isn't always linear and can support individuals through setbacks, difficult conversations, and changing circumstances. You're comfortable navigating unfamiliar situations, asking questions, researching solutions, and figuring things out as you go. You can identify barriers, connect people with appropriate services, and find creative ways to help individuals move forward. You can establish professional boundaries, maintain accurate records, follow through on commitments, and manage multiple participant needs. You work effectively with justice partners, community organizations, and service providers to coordinate support.

Work Schedule

This position operates primarily in person, with the option of a four- or five‑day workweek, to be discussed with the hiring manager. The role requires off‑site community outreach and mobile work to support participants and connect them with resources. Some schedule flexibility is necessary to meet program and participant needs, including occasional evening hours.

What to Expect

This is a hands‑on, community‑focused position that involves working directly with individuals in a jail setting and supporting their transition back into the community. Every participant's circumstance will be different, and priorities may shift quickly. You'll need to be comfortable working independently, collaborating with justice and community partners, and navigating situations where the next step isn't always clear. Work may involve working alone with groups of justice involved individuals.

Earnings and Compensation

• COMPENSATION: Hiring Range: $24.62 - $26.26 USD
• Hourly Compensation will be determined based on education, experience and skills.
• Certified Addiction Counselor: A candidate with addiction counseling training or credentials brings valuable skills to this role and may be eligible for additional compensation.
• This is a fully benefited, grant‑funded position with an anticipated assignment end date of December 31, 2028. An extension may be possible, contingent upon the availability of additional grant funding.

Benefits

• Medical, dental, and vision insurance
• Paid holidays and time off, including a starting bank of 40 hours of PTO for new hires
• Retirement matching
• Tuition reimbursement and wellness programs
• Explore Jefferson County Benefits here

Essential Duties

• Perform in-depth intensive case management to identify needs through intake, enrollment, home visits, and long‑term support
• Travel to meet clients where they are at – jail, courts, shelter or sober living
• Collaborate to create individualized case plans and coordinating resources with community partners to support Individuals in the following areas; Justice system, probation, housing programs, fatherhood, child‑reunification, education, employment housing, transportation, special needs, wellness, finances, childcare, and parenting and other areas.
• Provide one‑on‑one coaching utilizing a multigenerational approach
• Coordinate resources for basic needs including food clothing and shelter
• Identify treatment and sober living options coordinate entry for participants.
• Collaborate with various resources and entities throughout Jefferson County.
• Present and communicate changes in resource eligibility and enrollment processes and provide resource and strategic referral information
• Maintain a network of community partners that can be accessed to meet the needs of participants
• Gather, review, and assess data regarding the local service delivery system and individuals' experiences when accessing service including gaps in services, duplication of services, access barriers, etc.
• Maintain information for every participant in a database.
• Performs other duties and responsibilities as assigned.

Qualifications

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications:

Education: Bachelor's degree in Human Services, Social Work, Psychology, Sociology, Criminal Justice, Behavioral Health, or a closely related field.

Experience: Three (3) years of professional experience in human service, community outreach, case management, resource navigation, behavioral health, substance use recovery services, justice services, or a closely related field.

Preferred knowledge, skills and abilities: Lived or professional experience that fosters empathy, cultural awareness, and a passion for serving diverse populations. Knowledge of the two‑generation (2Gen) approach and community resources supporting individuals experiencing homelessness, justice involvement, mental health challenges, or substance use. Experience applying Motivational Interviewing techniques and assessing individual needs to connect clients with appropriate resources. Strong interpersonal and communication skills, including active listening, relationship building, and a respectful, nonjudgmental approach. Ability to remain calm under pressure, adapt to changing circumstances, and exercise sound judgment in complex situations. Ability to work independently and collaboratively with diverse clients, internal teams, community partners, and stakeholders. Strong organizational and technical skills, including case documentation, data entry, reporting, database management, and maintaining confidentiality. Commitment to holistic coaching, continuous learning, problem‑solving, and contributing to the development of a new program. Ability to successfully complete required background checks and obtain access to necessary systems and databases.

Additional Requirements: Ability to work in a jail or correctional environment and meet applicable facility access and security requirements. Ability to conduct off‑site community outreach and travel to various locations throughout Jefferson County. Availability to work occasional evening hours, typically on Thursdays, and adjust schedules based on program needs.

Additional Job Information

Driver’s License: Positions that require driving on County business in either a county or personal vehicle require a valid Colorado’s driver’s license within 30‑days of hire or beginning to serve as an intern or volunteer.

Pre-Employment Screening: Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references for all positions.

CJIS Requirements: This position is subject to Criminal Justice Information Services (CJIS) security requirements. As part of the hiring, credentialing, and onboarding process, the selected candidate must successfully complete required background screening, including fingerprinting, and complete required CJIS security training. Continued employment and CJIS‑authorized access to applicable Criminal Justice Information (CJI) or systems may be contingent upon meeting and maintaining these requirements.

Accommodations Statement

We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring‑related accommodations, contact [e-mail]. This contact is for accommodation requests only and cannot provide application status updates.

Jefferson County is an equal‑opportunity employer, providing equal employment opportunity to all qualified persons. The County affirms the rights of all employees and applicants for employment to be protected from discrimination, intimidation, physical harm and harassment based on race, color, religion, sex, national origin, age, disability, sexual orientation, genetic information, hairstyle associated with racial identity or any other status protected by Federal or State law.