Child Support Specialist III - Alameda County

Csdaca; Alameda (CA); Hybrid; USD 80,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits package

12 paid holidays

4 floating holidays

Health benefits

Pension plan

457(b) Deferred Compensation

Job summary

Alameda County’s Department of Child Support Services is seeking a Child Support Specialist III in Alameda County. This team-lead role handles the most complex or sensitive cases and provides training and guidance to Child Support Specialists I and II while supporting special projects.

You will review work for accuracy and policy compliance, manage escalated customer service issues, and participate in court hearing conferences with case participants.

Qualifications

• Education: High school diploma or GED.
• Experience: Four years full-time child support case work.
• Strong data analysis and policy compliance skills.

Responsibilities

• Handle the most complex or sensitive child support cases.
• Provide guidance, training, and support to staff in processing of child support work.
• Review work of team members for accuracy, quality control and policy compliance.
• Handle escalated customer service issues.
• Participate in court hearing conferences with case participants.

Skills

Team leadership

Training staff

Data analysis

Policy compliance

Communication

Education

High school diploma / GED

Job description

Child Support Specialist III - Alameda County

The Alameda County Department of Child Support Services (ACCSS) is offering an exciting opportunity to make a difference in the lives of children and families as a Child Support Specialist III.

The Child Support Specialist III is a team lead that handles the most complex or sensitive cases, provides training and support to Child Support Specialist I/IIs, and tackles special projects and assignments.

• Understand the child support program and are effective case managers.
• Can quickly grasp new concepts and communicate them clearly to others.
• Excel at gathering and analyzing data to inform their casework and decisions.
• Embrace change and innovation.
• Committed to teamwork, service excellence, and putting children first.

What You’ll Do

• Handle the most complex or sensitive child support cases.
• Provides guidance, training, and support to staff in the processing of child support related work.
• Reviews work of team members to ensure accuracy, quality control, and compliance with policy and procedure.
• Handles escalated customer service issues.
• Participates in court hearing conferences with case participants.

Compensation and Benefits

$40.90-$49.74 Hourly | $79,755.00-$96,993.00 Yearly

Alameda County offers a comprehensive benefits package, including:

• 12 paid holidays and 4 floating holidays
• Paid vacation and sick leave
• Health benefits through the County’s Cafeteria Plan (medical, dental, vision, FSAs, and more)
• Pension plan (reciprocal with most California public retirement systems)
• 457(b) Deferred Compensation Plan
• And more!

Minimum Qualifications

As an external applicant you can qualify with:

• Education: Graduation from high school or possession of a Certificate of Proficiency issued by the California State Board of Education, or possession of a G.E.D. certificate.

And

• Experience: Four years full-time child support case work experience within a child support program.

NOTE: Education Substitution –

Possession of an associate or bachelor’s degree from an accredited college or university in sociology, public administration, liberal arts, or closely related field may be substituted for either six months (AA) or one year (BA/BS) respectively, of the required experience.