Child Support Specialist II — Impactful, Tech-Driven Advocate

Alamance County Government; North Carolina; On-site; USD 38,000 - 52,000; Full time

Job summary

Alamance County Government is seeking a Child Support Agent to help families thrive by securing financial support for children. Under general supervision, you will apply your knowledge of Child Support programs and the ACT system to manage cases, gather evidence, and present information in court with attorneys.

Ideal candidates have strong problem-solving, data entry, and communication skills, plus experience in eligibility, investigative, judiciary, or legal work.

Qualifications

• High School Diploma or G.E.D. required.
• Experience in eligibility, investigative, judiciary, or legal work.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Possession of a valid NC driver’s license.

Responsibilities

• Establishing paternity and support criteria for cases through court action.
• Interviewing custodial and noncustodial parents.
• Explain program and obtain data regarding the absent parent.
• Determine obligations through court system.
• Gathers evidence for court; drafting papers, evaluating testimony.
• Attends court and communicates with court personnel as it relates to testifying.

Skills

Interviewing parents

Court action

Data gathering

Communication

Education

High School Diploma

Associate degree preferred

Tools

MS Office

Job description

Alamance County Government is seeking a Child Support Agent to help families thrive by securing financial support for children. Under general supervision, you will apply your knowledge of Child Support programs and the ACT system to manage cases, gather evidence, and present information in court with attorneys.

Ideal candidates have strong problem-solving, data entry, and communication skills, plus experience in eligibility, investigative, judiciary, or legal work.