Child Support Specialist

YoungWilliams; Jacksonville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Youth Williams in North Carolina seeks a Child Support Specialist to provide full services to customers at all stages of the child support process, interviewing customers by telephone and in person to determine service needs and next steps in case management.

You will ensure all State, Federal, and contractual time frames are met for establishing and enforcing orders, with extensive training provided to learn processes and procedures.

Qualifications

• Must have High School Diploma or GED.
• Minimum of 1 year related work experience preferred in human services or case management.
• Familiarity with an office environment and automated systems is desired.

Responsibilities

• Initiates locate procedures such as locating customers' address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Interviews customers receiving and paying support by phone or in person.
• Answers phones to assist customers and respond to requests.
• Prepares cases and documents for review by staff attorney or supervisor.

Skills

Customer service

Case management

Phone interviews

Education

High School Diploma or GED

Job description

The Child Support Specialist position includes providing full services to customers in all stages of the child support process. The Specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders. Extensive training to learn child support processes and procedures is provided.

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Answers phones to assist customers and respond to customer requests.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Files legal pleadings, order and other legal documents with the appropriate clerk of court.
• Enters docket numbers and court dates into state computer system.
• Attends court with assigned attorney and actively assists in case resolution at court.
• Completes attorney-directed court follow-up within required time frames.
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Summary of Position

The Child Support Specialist position includes providing full services to customers in all stages of the child support process. The Specialist interviews customers by telephone and in person to determine service needs and to identify the next step needed in the case management process. The individual works to ensure all State, Federal, and contractual time frames are met concerning establishing and/or enforcing child support orders. Extensive training to learn child support processes and procedures is provided.

Essential Job Requirements

• Initiates locate procedures such as location of customers address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Answers phones to assist customers and respond to customer requests.
• Accesses system data, including state specific system(s) and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Files legal pleadings, order and other legal documents with the appropriate clerk of court.
• Enters docket numbers and court dates into state computer system.
• Attends court with assigned attorney and actively assists in case resolution at court.
• Completes attorney-directed court follow-up within required time frames.li>
• Maintains confidentiality and security of case information.
• Regular and timely attendance
• Other duties as assigned

Required Education

High School Diploma or GED

Required Experience

• Minimum of 1-year related work experience is preferred.
• Experience in human services as a case manager or child support is preferred.
• Familiarity with an office environment including the use of automated systems is desired.