Child Support Services Agent 4

Human Services, Department of; Coral Gables (FL); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

401(k) plan

457 plan

13 paid holidays

Vacation & sick leave

Medical, dental, vision insurance

Life insurance

Telework opportunities

Job summary

Georgia Department of Human Services – Division of Child Support Services seeks a Child Support Services Agent 4 in Decatur, GA. The role focuses on processing applications and payments, educating customers on procedures, and negotiating settlements to ensure accurate support orders.

The candidate will join a team dedicated to enforcing and modifying obligations, with opportunities for telework depending on position. A strong background in customer service is essential.

Qualifications

• Bachelor’s degree from an accredited college or university and one year customer service experience.
• Three years of experience in customer service setting with communication responsibilities.
• Two years of experience required at the lower-level Child Support Svc Agent 3 (SST062) or position equivalent.

Responsibilities

• Review and process all child support applications and payments.
• Educate customers on child support processes and self-service options.
• Negotiate settlements for support orders and administrative actions.
• Resolve basic financial inquiries and errors.
• Initiate review and modification requests.
• Resolve disputes to avoid court intervention.
• Demonstrate strong communication, negotiation and conflict resolution skills.
• Maintain organization and attention to detail in a dynamic environment.

Education

Bachelor’s degree with 1 year customer service

Three years of customer service experience

Two years at lower level Child Support Svc Agent 3 or equivalent

Job description

Job Title

Child Support Services Agent 4

Agency

Department of Human Services

Job Requisition ID

JR0000005916

Shift

Day (United States of America)

Compensation Details

$48,040.84

Location

Decatur, GA (DeKalb County)

Job Description

Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service. The DHS’ Division of Child Support Services (DCSS) is seeking candidates to fill the position of Child Support Services Agent 4, this position will report to the Child Support Services Agent Supervisor. This position is located in Decatur, GA (DeKalb County)

What we offer

• Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Job Description (General Summary)

DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Role and Responsibilities

• Review and process all child support applications and payments
• Educating customers on child support processes, outreach programs and self-service options
• Paternity Testing Settlement negotiations for support order amounts, administrative actions and pending legal actions
• Resolve basic financial inquiries and errors
• Initiate review and modification requests
• Resolve disputes and enforcement actions to avoid court intervention
• Displays excellent verbal, written, presentation and interpersonal communication skills required in working with customers and coworkers Ability to effectively communicate information with data clearly and concisely
• Proven experience in use of negotiation skills to influence others and conflict resolution
• Ability to remain calm and courteous under pressure
• Exceptional organizational skills with the ability to adapt to changing assignments and attention to detail
• Evidence of exceptional critical thinking skills, good judgement and decision-making abilities
• Excellent time management skills and ability to multi-task and prioritize work

Preferred Skills/Qualifications

• Bachelor’s degree from an accredited college or university and one (1) year customer service setting communicating information OR Three years of experience in customer service setting with communication responsibilities OR Two years of experience required at the lower-level Child Support Services Agent 3 (SST062) or position equivalent.

Additional Information

For more detailed information about the Georgia Department Human Services visit https://dhs.georgia.gov Employment Information: DHS is an equal opportunity employer. Current state employees are subject to State Personnel Board (SPB) Rules regarding salary. If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to: [e-mail].

Pre-employment Screening

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks. DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE). DHS will contact educational institutions to verify degree(s), diploma, licensure, etc. As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Application Information

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification. This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications

• High school diploma/GED and four (4) years of direct job-related experience; or one (1) years of experience at the lower level Child Support Svcs Agent 3 (SST062) or position equivalent

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

About Georgia State Government

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.