Child Support Services Agent 2

State of Georgia; Marietta, Northern (GA, KY); Hybrid; USD 36,000 - 49,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid holidays

Vacation & sick leave

Telework opportunities

Life insurance

Job summary

State of Georgia’s Department of Human Services in Marietta, GA is seeking a Child Support Services Agent 2 to join a dynamic team. You will establish and enforce child support obligations, coordinate with clients, and manage a caseload under supervision.

We offer a robust benefits package including health, dental and vision insurance, a 401(k) / 457 retirement plan, 13 paid holidays, vacation and sick leave, life insurance, and potential telework options depending on position.

Qualifications

• Bachelor's degree from an accredited college or university.
• High school diploma/GED and two (2) years of direct job-related experience.
• One (1) year of experience at the lower-level Child Support Services Agent 1 (SST060) or position equivalent.

Responsibilities

• Establishes child support obligations and ensures that such obligations are met.
• Communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support obligations are met.
• Performs other professional responsibilities as assigned by supervisor.

Skills

Customer service

Communication

Case management

Education

Bachelor's degree

HS diploma/GED + 2 years experience

1 year experience at Agent 1

Job description

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Child Support Services Agent 2

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Agency:

Department of Human Services

Job Requisition ID:

JR0000004201

Shift:

Day (United States of America)

Compensation Details:

$42,901.10

Job Description:

Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service.The DHS’ Division ofChild SupportServices (DCSS)is seekingcandidates to fillthe positionof Child Support Services Agent 2, this position will report to the Child Support Services Agent Supervisor. This position is located in Marietta, GA (Cobb County).

What we offer.Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Under direct supervision,establishesand enforces child support obligations of responsible parents. Coordinates child supportactivities with legal,judicialand public organizations.

Job Description (General Summary): DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Role and Responsibilities:

• Establishes child support obligations and ensures that such obligations are met.
• Communicates with clients and other constituents via telephone, email, correspondence and direct contact to ensure that support obligations are met.
• Manages a caseload to ensure that child support obligations are met.
• Performs other professional responsibilities as assigned by supervisor.

Preferred Qualifications:

• Bachelor's degree from an accredited college or university.

-or-

• High school diploma/GED and two (2) years of direct job-related experience.

-or-

• One (1) year of experience at the lower-level Child Support Services Agent 1 (SST060) or position equivalent.

Additional Information:

For more detailed information about the Georgia Department Human Services visithttps://dhs.georgia.gov

Employment Information:

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rulesregardingsalary.
• If yourequireaccommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to:[e-mail] .
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.
• As an employee of DHS,in the event ofan identified emergency you may berequired, as a term and condition of employment, toassistin meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

High school diploma/GED and two (2) years of direct job-related experience; or one (1) year of experience at the lower level Child Support Svcs Agent 1 (SST060) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.