Child Support Services Agent Supervisor

Georgia Department of Revenue; United States; Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

401(k) plan

457 plan

13 paid holidays

Vacation & Sick Leave

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Telework opportunities

Job summary

The Georgia Department of Human Services (DHS) is seeking a Child Support Services Agent Supervisor in Augusta, GA, reporting to the DCSS Manager. This role performs supervisory duties, manages casework, and ensures compliance with state and federal laws.

The position offers a robust benefits package, telework opportunities where appropriate, and opportunities to support stronger families in Georgia.

Qualifications

• High school diploma/GED with five (5) years of direct job-related experience.
• Two (2) years of experience in a lead worker, team leader, or supervisory role.
• Two (2) years of experience at the lower level Child Support Services Agent 3 (SST062).
• One (1) year of experience at the lower level Child Support Services Agent 4 (SST063) or equivalent.

Responsibilities

• Manage casework functions within the Child Support Services office or unit.
• Interprets and applies state, federal and agency laws, rules, policies and procedures and assists staff with sensitive and complex cases.
• Provides human resources management direction to assigned staff.
• Performs administrative assignments as required for the efficient operation of unit.
• Coordinates and participates in local and statewide projects, as requested.
• Performs other professional responsibilities as assigned by manager, director or leadership team.

Skills

Leadership experience

Supervisory role

HR management

Education

High school diploma/GED

Tools

-

Job description

Hybrid - Augusta, Georgia, United States

Aug 27, 2026

$51,880/year

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Child Support Services Agent Supervisor

Agency:

Department of Human Services

Job Requisition ID:

JR0000003636

Shift:

Day (United States of America)

$51,880.00

Job Description:

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. The DHS’ Division ofChild SupportServices (DCSS)is seekingcandidates to fillthe positionof Child Support Services Agent Supervisor , this position will report to the Manager, Child Support Services. This position is located in Augusta, GA (Richmond County).

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Under direct supervision,establishesand enforces child support obligations of responsible parents. Coordinates child supportactivities with legal,judicialand public organizations.

Job Description (General Summary):

DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Role and Responsibilities:

• Manage casework functions within the Child Support Services office or unit.
• Interprets and apply state, federal and agency laws, rules, policies and procedures and assists staff with sensitive and complex cases.
• Provides human resources management direction to assigned staff.
• Performs administrative assignments as required for the efficient operation of unit.
• Coordinates and participates in local and statewide projects, as requested.
• Performs other professional responsibilities as assigned by manager, director or leadership team.

Preferred Qualifications :

• High school diploma/GED and five (5) years of direct job-related experience, which includes two (2) years in a lead worker, team leader, or supervisory role.

-or-

• Two (2) years of experience at the lower-level Child Support Services Agent 3 (SST062)

-or-

• One (1) year of experience at the lower level Child Support Services Agent 4 (SST063) or position equivalent.

Current state employees are subject to State Personnel Board (SPB) Rulesregardingsalary.

If yourequireaccommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to:[e-mail] .

The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.

DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).

DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.

As an employee of DHS,in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications:

High school diploma/GED and five (5) years of direct job-related experience, which includes two (2) years in a lead worker, team leader, or supervisory role; or two (2) years of experience at the lower level Child Support Svcs Agent 3 (SST062); or one (1) year of experience at the lower level Child Support Svcs Agent 4 (SST063) or position equivalent.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Location Hybrid - Augusta, Georgia, United States