Child Support Services Agent

Wake County; Raleigh (NC); Hybrid; USD 37,000 - 45,000; Full time

Benefits offered by this job

Hybrid (in office/remote) workschedule

Competitive benefits and compensation

Job summary

Wake County Department of Social Services in Raleigh, NC is seeking a diligent Child Support Services Agent to provide comprehensive case management, work with parents, agencies, and courts, and enforce and modify orders as needed.

The role requires strong analytical and negotiation skills, a minimum of a bachelor's degree and two years of related experience, a hybrid work schedule after training, and a one-year probation. Pre-employment checks and background reviews are required.

Qualifications

• Knowledge of Child Support Program and related legal procedures.
• Strong interview and investigative techniques.
• Ability to analyze case variables and recommend actions.
• Ability to work with program participants and partner Agencies.
• Proficiency with ACTS and deadlines.

Responsibilities

• Manage a caseload of 500+ cases.
• Conduct investigative work for sensitive cases.
• Interview and negotiate with program participants.
• Verify income, assets, and expenses.
• Present cases in court and testify when required.
• Process cases to establish, modify, or enforce orders.
• Maintain knowledge of program policies and regulations.
• Handle related duties as assigned.

Skills

Interview techniques

Investigative skills

Analytical thinking

Customer service

Communication

Multi-tasking

Education

Bachelor's degree

Equivalent education and experience accepted

Tools

ACTS

NCFAST

OLV

MS Office

Job description

What You'll Be Doing

Children in Wake County are in need of your support to ensure access to the resources they need to live happy and healthy lives. We are seeking a Child Support Services Agent who is diligent and dedicated in ensuring our kids get the support they deserve.

This position provides comprehensive case management to parents in need of child support services, working with parents, and other agencies and/or government officials to locate parents for the purposes of establishing paternity (legal fatherhood) and cash and medical support obligations - enforcing, monitoring, and modifying the terms of the child support orders as appropriate.TheWake County Child Support Officepartnerswith parents and custodians of minor children, and other states and nations tosecure financial and medical support for families and children.

Weareseeking a highly organized, dependable, and customer-focused ChildSupport Services Agentto join our team.

Thisrolerequires excellent analytical and problem-solving skills,along with the ability to negotiate and resolve cases through administrativeand/or judicial processes in compliance with federal and state laws,regulations, and program policy.

Child Support Services Agent responsibilities include:

• Manages caseload of 500+ cases
• Performs investigative work of a sensitive and confidential nature for ChildSupport program purposes
• Interviews and negotiates with program participants
• Researches and verifies income, assets, and expense information
• Prepares and presents case in Court, including testifying as a witness asappropriate
• Processes cases to establish, modify, or enforce child support orders
• Resolves account discrepancies
• Attains and maintains knowledge of, and compliance with, program policies,procedures, regulations governing the program
• Performs all other related duties as assigned

Thepositionoffers a hybrid work schedule—three days in the office and two days workingfrom home each week.However,during the training period,thenew employee is required to work in the office five days per week.

While thetraining period typically lasts 4-6 months,this requirement remains in place until the employee demonstrates the abilityto perform all essential job functions and meet established performanceexpectations. This position is subject to a one-year probationary period.

Note:Pre-employment professional reference checkswill be conducted; and an SBI fingerprint submission, and state and nationalcriminal history check are required.A conviction record does notautomatically disqualify an applicant from employment unless otherwise requiredby state law. Each situation will be reviewed on a case-by-case basis.Wake County Social Services employees are required to actively support andparticipate in departmental emergency preparedness and response activities,which may include temporary changes in work responsibilities and hours.

Join#TeamWake, and experience whyWake Countyisan awesome place to Live, Work, and Play! We offer a competitive benefitsand compensation package, a hybrid (in office/remote) work schedule (uponcompletion of training), and a work environment that encourages staffengagement, innovation, and opportunities for personal and professionalgrowth.

About Our Team

The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!

The Basics (Required Education and Experience)

• Bachelor's degree
• Two years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Child Support Program case management experience
• Corrections, Probation/Parole, Investigative experience
• Legal case management experience or Debt Collections case management experience
• Experience with ACTS, NCFast, OLV, and MS Office Software

How Will We Know You're 'The One'?

• Knowledge of Child Support Program, related legal procedures, judicial operations, program policy, laws and procedures
• Considerable knowledge of interview and investigative techniques and procedures
• Ability to analyze and evaluate case variables for the recommendation of appropriate actions as dictated by policy, laws, and rules governing the Child Support Program
• Ability to establish and maintain effective working relationships with program participants, partner Agencies, including but not limited to, the offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys
• Ability to learn and utilize the Automated Collections and Tracking System (ACTS) to carrying out the duties of the position within required time frames
• Ability to patiently and professionally assist demanding or emotional clientele
• Ability to provide customer focused services in a fast-paced work environment
• Ability to multi-task and produce quality work, paying close attention to detail
• Highly organized with the ability to communicate clearly and concisely complicated and/or sensitive information

About This Position

Location: WCOBRaleigh, NC 27602 USA

Employment Type: Regular

Work Schedule: Mon. - Fri. 8:30 am-5:15 pm

Hiring Range: 26.82 - 32.79

Market Range: 26.82 - 38.76

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/28/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants foremployment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that mayinclude: criminal, credit, motor vehicle, education, and sexual offender registry or others based on jobrequirements. Unless required by state law, a record of conviction will not automatically exclude you fromconsideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected.Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, duringand after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.