Child Support Investigator & Case Advocate III-IV

State of Texas; Texas; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

The Office of the Attorney General (OAG) – Child Support Division seeks a dedicated Child Support Officer to conduct investigations, locate absent parents, and obtain court orders for support and health care coverage for Texas children. You will respond to inquiries, promote parental involvement, and collaborate with state agencies to serve families.

Role requires 1 year of relevant experience, a high school diploma plus Bachelor’s degree, and the ability to work in-person at an OAG location

Qualifications

• Graduation from high school or equivalent.
• Bachelor’s degree from an accredited college or university.
• 1 year of full-time experience in related fields (Child Support Program, credit collections, investigations, legal assistance, customer service, or IV-A eligibility).
• Typing 35 words per minute (typing test required at interview).
• Ability to work in person at OAG location, travel as needed, and beyond 40 hours when required.

Responsibilities

• Conduct investigations to locate absent parents and establish paternity.
• Obtain court orders for financial support and health care coverage for children.
• Enforce child support orders and respond to customer inquiries.
• Promote involvement of both parents and ensure Texan children receive support.
• Collaborate with state agencies and external organizations to support families.

Skills

Interviewing

Negotiation

Customer service

Multitasking

Oral/written communication

Education

Bachelor’s degree

High school diploma or equivalent

Job description

The Office of the Attorney General (OAG) – Child Support Division seeks a dedicated Child Support Officer to conduct investigations, locate absent parents, and obtain court orders for support and health care coverage for Texas children. You will respond to inquiries, promote parental involvement, and collaborate with state agencies to serve families.

Role requires 1 year of relevant experience, a high school diploma plus Bachelor’s degree, and the ability to work in-person at an OAG location