CHILD SUPPORT INVESTIGATOR 3

Clermont County, Ohio; Kentucky; On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid Holidays

Paid Sick Leave

Paid Vacation

Paid Personal Leave

Tuition Reimbursement

Student Loan Forgiveness

Health Insurance

Life Insurance

Long-term Disability

OPERS retirement

403(b) / DC options

Job summary

Clermont County, Ohio is seeking a Child Support Investigator 3 to enforce court orders, establish paternity and medical support, and conduct thorough investigations. You will collect data, interview clients and witnesses, and coordinate with multiple agencies.

Work entails handling sensitive inquiries, presenting testimony, and maintaining case records across CMD/EDMS/OBWP and SETS systems. Strong research and communication skills are essential.

Qualifications

• Must have a high school education or equivalent.
• Proficient in typing and data processing equipment.
• Knowledge of investigative methods, laws, case preparation, and interviewing.

Responsibilities

• Collects information and determines actions for court orders (e.g., arrears, payment plans, liens).
• Establishes paternity and medical support orders; modifies orders as needed.
• Uses internal systems to retrieve research data and enter case updates.

Skills

Typing proficiency

Investigative methods

Oral communication

Interviewing

Data collection

Problem solving

Education

High school diploma or equivalent

Tools

CMD/EDMS/OBWP

SETs

Job description

Child Support Investigator 3

Appointment Type: Full-Time Permanent (Classified)

FLSA Status: Non-Exempt (eligible for overtime)

Core Business Hours: Monday - Friday, 8:0 am - 4:30 pm

Bargaining Unit: AFSCME

Probationary Period: 180 Days

Salary: Negotiable depending on qualifications/experience (Minimum $19.07 an hour)

Benefits

Clermont County offers a great benefits package to its full-time employees including, but not limited to:

• Paid Holidays - 11 days per year
• Paid Sick Leave - 15 days per year with unlimited carryover of unused days
• Paid Vacation – up to 5 weeks with 15 years of service
• Paid Personal Leave – up to 3 days per year
• Tuition Reimbursement Program
• Student Loan Forgiveness – Public service employees may be eligible for student loan forgiveness through the Public Service Loan Forgiveness (PSLF) Program
• Health, Dental and Vision Insurance (single to family plan options to fit your needs)
• Life Insurance - $25,000 at no cost to employee; option to purchase supplemental coverage for self and spouse/child(ren)
• Long-term Disability – at no cost to employee
• Ohio Public Employee Retirement System - Employees contribute 10% of salary and employer contributes 14%. (Employees do not pay federal social security tax from income; all contributions go directly towards OPERS.)
• Supplemental Deferred Compensation Plans – employees may contribute to tax‑deferred supplemental retirement accounts.

Minimum Qualifications

• Must have a high school education or equivalent.
• Must be proficient in typing and/or operation of data processing equipment, including stand-alone, surface/tablet, and network terminals.
• Knowledge of investigative methods, practice and procedures; federal and state laws; case preparation techniques; agency policies and procedures; effective oral communication; and, interviewing.
• Ability to comprehend complicated program rules and regulations and take appropriate action; define problems, collect data, establish facts and draw valid conclusions; use proper research methods in gathering data; gather, collate & classify information; calculate fractions, decimals and percentages; handle sensitive inquiries from and contacts with officials and the general public.
• Ability to present testimony in judicial and/or local/state administrative hearings.
• -or education, training and/or experience in an amount equal to the Minimum Qualifications stated above

Essential Job Functions and Responsibilities

Collects information and makes determination of necessary actions regarding the establishment and/or enforcement of court orders (e.g., contempt, arrears, emancipations, credits, wage withholdings, over payments, entries, agreed entries, FIDM, liens, drivers’ license suspension, bench warrants, administrative and judicial processes, IRS offset, criminal non-support, and Interstate.) Establishes paternity, support, and medical support orders. Modify support orders. Utilizes location techniques and/or conduct thorough investigations. Collects evidence and information by interviewing clients and witnesses, request and document types of service, and a variety of other investigative techniques. Conducts case investigations and collateral investigations with various local, state and federal agencies. Investigative work performed at the agency. Completes reports to manage caseload and collection activity. Responds to customer inquiries. Provides necessary consultation with caseworkers, attorneys, other jurisdictions and supervisors. Uses internal computer systems (CMD/EDMS/OBWP and/or SETS) and system reports to retrieve and research information; and performs data entry to transfer cases within the SETS system. Enter data into CMD for follow up on pending work responsibilities.

Provides assistance, training, development and/or consultation to new employees and current staff. Makes suggestions/recommendations in development of investigative procedures and practices. Completes special projects as assigned. Prepares, attends and/or presents testimony for judicial and local/state administrative hearings. Attends meetings and training sponsored by county, state and federal agencies. Completes some administrative and statistical reports.

Works alone or with other persons in short or long-term team projects to resolve problems or conflicts in any area of operations or to complete assigned projects at the direction of supervisor or Department Head when assigned. Works aggressively to reduce or eliminate safety/risk concerns in current position or work location. Reports safety/risk management issues to immediate supervisor.

New and other related duties as assigned. As operational needs arise, may be required to assume additional duties of position within same classification.

Additional Information

Applicants must meet the minimum qualification requirements stated above. Military education and experience may be substituted for college and vocational certificate level course work on a case‑by‑case basis based on the American Council on Education (ACE) Military Guide recommendations. For consideration, please include a military transcript and/or Form DD214 with your application. Conditions and procedures for selection will be consistent with Clermont County Personnel Policy and/or Collective Bargaining Agreements, if applicable. Also, certain classifications, because of the nature of the work, require pre-placement and/or periodic physical examinations which may include drug/alcohol screening tests. Employment in a position with Clermont County Department of Job and Family Services is contingent upon successful completion and favorable adjudication of a criminal background check conducted by the Ohio Bureau of Criminal Investigations and the Federal Bureau of Investigations.