CHILD SUPPORT ENFORCEMENT SPECIALIST

State of Louisiana; Baton Rouge (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Department of Children and Family Services in Baton Rouge, LA, is seeking a Child Support Enforcement Specialist to review laws and assist with compliance and audits. The role involves handling intergovernmental requests, determining services, responding to inquiries, and serving as contact for the Louisiana Central Registry and State Intergovernmental Referral Guide.

Appointment is limited to current permanent classified Louisiana employees with standard hours 8:00 am–4:30 pm; some flexibility

Qualifications

• Five years of experience in child support enforcement.
• Six years of full-time work experience in any field plus two years in child support enforcement.
• A bachelor’s degree plus two years in child support enforcement.
• A master’s degree plus one year in child support enforcement.

Responsibilities

• Initial point of contact for intergovernmental child support requests.
• Determine required services for each incoming case.
• Answer inquiries and resolve complaints via phone, email and correspondence.
• Serve as contact for Louisiana Central Registry and State Administrator details.
• Process interstate packets and support data reliability audits.

Skills

Child support enforcement

Intergovernmental requests

Case processing

Education

Bachelor's degree

Master's degree (optional)

Tools

Louisiana Central Registry

Job description

Department MISSION

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

Department VISION

A future where every child thrives in a loving environment, supported by empowered families and resilient communities.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

Join Our Team at DCFS: Child Support Enforcement Specialist

This position reviews federal and state laws, regulations, policies, and legislation to determine their impact on the program and assists management with implementing required changes and maintaining compliance. Additionally, the CSE Specialist supports federal audits, including Data Reliability Audits, by coordinating documentation and assisting auditors in verifying that information maintained in CSE systems is accurate and reliable.

If you're driven, collaborative, and ready to make an impact—this could be the opportunity for you!

Experience Requirements

• Five years of experience in child support enforcement;
• Six years of full-time work experience in any field plus two years of experience in child support enforcement;
• A bachelor’s degree plus two years of experience in child support enforcement;
• A master’s degree plus one year of experience in child support enforcement.

EXPERIENCE SUBSTITUTION

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Initial point of contact for initiating and responding intergovernmental child support requests received by the department through mail, fax, electronic mail or the Electronic Document Exchange.
• Makes initial determination of which service is necessary for each incoming case.
• Answers requests for information and resolves complaints by phone, email and correspondence from custodial and non-custodial parents, state agencies, employers, public officials, general, public, law enforcement officials and others.
• Serves as contact person for Louisiana Central Registry and State Administrator for the contacts available on Federal Intergovernmental Referral Guide.
• Images individual initiating interstate packets that received and process electronically.
• Serve as backup for all other interstate corresponding processing.

Position-Specific Details

Appointment Type: This position is open to current permanent classified employees of the State of Louisiana ONLY. Also, it may be filled as a detail and promoted within 12 months.

Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Work Location: Baton Rouge, LA

Contact Information:

For further information about this vacancy, contact:

Yolanda Jackson

[e-mail]

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.