Child Support Enforcement Specialist-Orleans

Grambling State University; New Orleans (LA); On-site; USD 47,000 - 52,000; Full time

Job summary

Louisiana Department of Children and Family Services in New Orleans seeks a Child Support Enforcement Specialist. This professional position administers the CSE program within DCFS, enforcing policies to ensure parents provide financial and medical support for their children.

You will manage high-complex caseloads, train staff, coordinate with judges and district attorneys, and ensure compliance with laws and directives. A degree and experience in child support enforcement are required.

Qualifications

• Five years of experience in child support enforcement, or equivalent substitution.
• Bachelor's degree plus two years of experience in child support enforcement.
• Master's degree plus one year of experience in child support enforcement.
• Ability to interpret policy and apply laws.

Responsibilities

• Completes and processes new applications/cases while maintaining a caseload of high complexity.
• Interprets and applies CSE policy and federal and state laws and regulations.
• Reports to Child Support Enforcement Supervisor and serves as an assistant to that position.
• Trains, coaches, and mentors all levels of Social Services Analysts (SSA).
• Interprets program policies for SSAs to ensure compliance with laws, regulations, directives, and agency policies.
• Provides policy training to CSE staff via WebEx or classroom sessions as needed.
• Works closely with judges, court personnel, district attorneys, and the sheriffs to better provide services to families.
• Performs other duties as assigned for the smooth operation of the Department.

Skills

Experience in child support

Policy interpretation

Interagency collaboration

Education

Bachelor's degree in related field

Master's degree in related field

Job description

Department MISSION

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

Department VISION

A future where every child thrives in a loving environment, supported by empowered families and resilient communities.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

Join Our Team at DCFS: Child Support Enforcement Specialist

This is a professional position responsible for the administration of the Child Support Enforcement (CSE) program within the Department of children and Family Services (DCFS), Division of Family Support. The goal of CSE is to ensure that parents fulfill their obligation to provide financial and medical support for their child/children.

If you're driven, collaborative, and ready to make an impact - this could be the opportunity for you!

• Five years of experience in child support enforcement; OR
• Six years of full-time work experience in any field plus two years of experience in child support enforcement; OR
• A bachelor’s degree plus two years of experience in child support enforcement; OR
• A master’s degree plus one year of experience in child support enforcement.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Completes and processes new applications/cases while maintaining a caseload of the highest complexity.
• Interprets and applies CSE policy and federal and state laws and regulations in all cases.
• Reports directly to Child Support Enforcement Supervisor and serves as an assistant to that position.
• Trains, coaches, and mentors all levels of Social Services Analysts (SSA).
• Interprets program policies for SSAs to ensure compliance with laws, regulations, program directives, and agency policies and procedures.
• Provides policy training to CSE staff via WebEx or classroom sessions as needed or requested.
• Works closely with judges, court personnel, district attorneys, and the sheriffs to better provide services to families.
• Performs other duties as assigned for the smooth operation of the Department.

Position-Specific Details

Appointment Type: Probational, Promotional, or Job Appointment. This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday - Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Work Location: New Orleans, LA

Compensation: This position has a Special Entrance Rate (SER) of $22.76/hour. This position is also eligible for a premium pay of up to $2.00/hour based on years of service within the Family Supports department of DCFS.

In accordance with La. R.S. 46:51.2 the department shall conduct a State Central Registry (SCR) check for a potential employee of the department to determine whether or not said individual's name appears on a SCR subsequent to December 31, 2009, and whose duties include: investigations of child abuse or neglect, supervisory or disciplinary authority over children, direct care to a child, or performance of licensing surveys.

In accordance with state laws, selected candidates must pass the following checks before any final job offer will be made: Drug Test, Criminal Background, State Central Registry, and Louisiana State Police Sex Offender and Child Predator Registry.

Louisiana HB420 requires that all prospective DCFS employees complete and clear multiple background checks prior to employment with the agency.

NOTE: The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

Must possess a valid driver's license & access to a personal vehicle before appointment.

Contact Information: For further information about this vacancy, contact: Shelby Young [e-mail]

DCFS is an "Equal Opportunity Employer", and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.