Child Support Enforcement Manager 1

State of Louisiana; Thibodaux (LA); On-site; USD 65,000 - 85,000; Full time

Job summary

State of Louisiana, Department of Children and Family Services (DCFS) is seeking a Child Support Enforcement Manager 1 in Thibodaux. The role leads the Program Integration Unit, coordinating statewide operations and aligning activities with federal Performance requirements.

The ideal candidate has extensive child support enforcement experience and the ability to translate policy into practical field guidance, supervise staff, and drive continuous improvement initiatives across the organization.

Qualifications

• Seven years of experience in child support enforcement, or six years in any field plus four years in child support enforcement, or a degree plus four years in child support enforcement, or a master's plus three years in child support enforcement.

Responsibilities

• Oversee and supervise the Program Integration Unit, including eight Consultants statewide and other staff.
• Coordinate statewide program operations with duties evolving per needs and requirements.
• Ensure alignment with federal performance requirements and promote coordination between State Office, field staff and District Attorney offices.
• Translate policy into practical guidance, coordinate training delivery, and align across state office and District Attorney partners.

Skills

Continuous improvement

Effective communication

Team leadership

Education

Bachelor's degree

Master's degree

Job description

Department MISSION

To protect children, empower families, and strengthen communities so every child grows up safe, stable, and strong.

Department VISION

A future where every child thrives in a loving environment, supported by empowered families and resilient communities.

Department VALUES

Treating all people with dignity, compassion and respect, while providing services with integrity.

At The Department of Children and Family Services, our mission is to empower communities and improve lives by delivering responsive, inclusive, and forward-thinking public services. We are proud to serve the people of Louisiana with integrity, innovation, and a deep commitment to equity.

Join Our Team at DCFS as a Child Support Enforcement Manager 1

This role is responsible for assisting executive leadership in the planning, implementation , and continuous improvement of CSE programs.

An ideal candidate should posses the following competencies:

• Championing Continuous Improvement: The ability to promote and implement ongoing enhancements in processes, products, services, or organizational culture.
• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Leading Effective Teams: The ability to build, guide, and motivate teams to achieve goals through collaboration, accountability, and shared purpose.

Experience and Education

• Seven years of experience in child support enforcement; OR
• Six years of full-time work experience in any field plus four years of experience in child support enforcement; OR
• A bachelor’s degree plus four years of experience in child support enforcement; OR
• A master's degree plus three years of experience in child support enforcement.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties:

• The incumbent will oversee and supervise the Program Integration Unit, including but not limited to eight Consultants statewide and other staff as assigned.
• Coordinates statewide program operations, with duties that may evolve based on organizational needs and federal or state requirements.
• Supports statewide operations, ensures alignment with federal performance requirements and promotes effective coordination between State Office, field staff and District Attorney offices.
• Translates policy into practical guidance for the field, coordinating training delivery, and supporting alignment across state office and District Attorney partners.

Position-Specific Details:

Appointment Type: This position may be filled as a probational appointment or a job appointment that may last up to 48 months. Job appointments may convert to probational appointments. Also, it may be filled as a detail and promoted within 12 months or by promotion of a permanent classified employee.

Work Schedule: Typically, work hours are 8:00 am to 4:30 pm, Monday – Friday. Flexible work schedules are available after meeting certain criteria and is dependent upon the position you are applying for. Some positions require working shifts.

Location of Work: This position is located in the Thibodaux Region Child Support Enforcement Office in Thibodaux, LA .

Louisiana HB420 requires that all prospective DCFS employees complete and clear multiple background checks prior to employment with the agency.

NOTE: The incumbent of this position must not have been convicted or pled nolo contendere to a crime listed in R.S. 15.587.1 (c).

Must possess a valid driver's license.

No Civil Service Test score is required in order to be considered for this vacancy.

For further information about this vacancy, contact:

Shelby Young

DCFS Human Resources

[e-mail]

DCFS is an “Equal Opportunity Employer”, and Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.