Child Support Enforcement Agent

Johnston County, NC; North Carolina; On-site; USD 40,000 - 60,000; Full time

Job summary

Johnston County Child Support Unit in North Carolina is seeking a dedicated Child Support Enforcement Agent to join our team. The role focuses on investigative, financial monitoring and accounting duties to enforce child support orders and arrears collections, with strong emphasis on accuracy and compliance.

The successful candidate will handle case investigations, determine appropriate actions, use the ACTS system and related interfaces, testify in court, and communicate clearly with the public

Qualifications

• Requires good organization and communication skills with the general public.
• Experience in investigative or legal work is a plus.
• Documentation of work history is essential for qualification and salary determination.

Responsibilities

• Performs investigative, support payment control, financial monitoring and accounting for child support orders.
• Investigates cases in arrears and pursues appropriate actions under applicable laws.
• Applies state-wide ACTS and related electronic interfaces for case management.
• Testifies in court proceedings as required.
• Works with public and partners to enforce orders and ensure compliance.

Skills

Organization

Communication skills

Public interaction

Education

Bachelor's degree

Associate's degree in Business Administration or Paralegal

High School Diploma with related experience

Tools

ACTS system

Electronic case management systems

Job description

Are you a professional Child Support Enforcement Agent looking for your next career move? Look no further than the Johnston County Child Support Unit! Our team has an immediate opening for a Child Support Enforcement Agent. Join us in our commitment to the health, safety and welfare of the public. This objective is achieved through the uniform enforcement of state and local laws.

*Please document all work history relevant to the position for which you are applying. Determination of qualifying for the position and salary may be based on years of experience listed on the application itself, not in supplemental documents attached. Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted.

• This position performs investigative, support payment control, financial monitoring and accounting for child support orders;
• Investigates cases in arrears;
• Determines and initiates actions judged to be appropriate; and applying applicable regulations and laws.
• Extensive utilization of a statewide Automated Case Tracking System (ACTS) in addition to various other electronic interface computer systems.
• Testifies in court proceedings.

• Position requires good organization and communication skills and the ability to work effectively with the general public.
• Previous Child Support Enforcement experience preferred.

Successful candidate must possess a four year college degree or Associates Degree in Business Administration or Paralegal together with one (1) year experience in investigative, eligibility, judiciary or legal work; or a High School Diploma with two (2) years experience in investigative, eligibility, judiciary or legal work.