Child Support Case Specialist (I–III)

Shasta County; Redding (CA); On-site; USD 40,000 - 51,000; Full time

Job summary

Shasta County is seeking qualified candidates for the Child Support Specialist I/II/III positions. The role involves managing a broad caseload, interviewing parents, and enforcing support orders while maintaining accurate records in the state-wide system.

Candidates must meet minimum qualifications and possess a California driver’s license. The department emphasizes accuracy, discretion, and the ability to work with a diverse population.

Qualifications

• Two years of full-time clerical experience with public interaction.
• One year of full-time debt-collection experience including interviewing others.
• Completion of 60 semester or 90 quarter units of college.

Responsibilities

• Manage a general caseload of child support actions and establish/enforce payment obligations.
• Coordinate interviews with custodial/non-custodial parents, employers, and attorneys.
• Prepare and process legal documents for establishment, collection, and enforcement of child support.
• Maintain case actions/history logs and records in a state-wide automated system.
• Explain procedures and policies to the public and staff and respond to inquiries.

Skills

Interviews

Communication

Case management

Education

High school diploma or equivalent

Tools

Automated case management system

Job description

Shasta County is seeking qualified candidates for the Child Support Specialist I/II/III positions. The role involves managing a broad caseload, interviewing parents, and enforcing support orders while maintaining accurate records in the state-wide system.

Candidates must meet minimum qualifications and possess a California driver’s license. The department emphasizes accuracy, discretion, and the ability to work with a diverse population.