Child Support Case Coordinator

Mecklenburg County; North Carolina; On-site; USD 35,000 - 36,000; Full time

Job summary

Mecklenburg County seeks a Child Support Case Coordinator to support the Department Monday – Friday 8:00 AM – 5:00 PM. The entry level role handles professional case management for child support services under federal, state, and local laws.

Responsibilities include initiating orders, monitoring payments, mediating, establishing paternity, and preparing cases for legal action. Training and knowledge checks are provided during the initial period.

Qualifications

• Minimum two years of experience in case management, eligibility, investigative, financial services, judiciary, or legal work.

Responsibilities

• Initiate, prepare, organize, and enforce child support orders in accordance with program requirements.
• Monitor court-ordered payments and take action when the absent parent is non-compliant.
• Mediate out of court and schedule court appearances; monitor cases for compliance.
• Establish voluntary and judicial paternity and support.
• Prepare cases for legal action and support orders; analyze and reconcile accounts.

Skills

Case management

Customer service

Mediation techniques

Interviews

Data interpretation

Education

Associates degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field

Tools

Microsoft Office Suite

Job description

Child Support Case Coordinator – Department of Community Resources

Please apply by: 9/23/2026

Follow Your Calling, Find Your Career

Hiring Range: $25.53 - $26.13/ hour. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The Department of Community Resources (DCR) through its Community Resource Center, supports the core departments of Mecklenburg County Health and Human Services (HHS) in doing their business through an integrated service delivery model of subject-matter experts from each core department and community partners who provide services to County residents in our HHS Community Resource Center. In addition, DCR is responsible for administering Child Support Services, Economic Services, MeckSuccess, HOMES, and Unified Workforce Development programs, as well as Integrated Health and Human Services Mail Services.

Position Specific Summary

The Child Support Case Coordinator position will support the Department Monday – Friday 8:00 AM – 5:00 PM. The selected candidate will undergo a training period for the first couple of months upon acceptance of this role and successfully pass knowledge checks administered during that time.

Location

430 Stitt Road

Charlotte, NC 28213

Position Summary

Responsible for providing professional-level case management or case coordination services for child support services purposes. This is an entry level position and will manage child support cases in accordance with federal, state, and local laws and procedures.

Essential Functions

• Initiate, prepare, organize, and enforce child support orders in accordance with program requirements
• Monitor court-ordered payments to determine what action to take when the absent parent is in out of compliance with court order
• Mediate out of court, schedules for court and monitors cases for compliance
• Establish voluntary and judicial paternity and support
• Establish, modify and enforce child support orders, prepare cases for legal action and support orders by analyzing, monitoring, and reconciling accounts
• Prepare cases for legal action, including providing direct support to agency attorney in court; testifies in court and documents court disposition into the automated system
• Provide financial management of support orders by analyzing, monitoring and reconciling accounts
• May be required to staff shelters in the event of a disaster

Minimum Qualifications

Minimum two years of experience in case management, eligibility, investigative, financial services, judiciary, or legal work that provides the knowledge, skills, and abilities needed to perform the work.

Education

Associates degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field.

Combination of relevant education and relevant experience accepted? Yes

Licenses and Certifications

May require a valid North Carolina or South Caroline Driver's License

May need to obtain and maintain a valid Mecklenburg County Vehicle Operator’s Permit

Preferred Qualifications

Child Support Services experience

Bachelor’s degree in Business Administration, Human Services, Law Enforcement, Criminal Justice, or another relevant field is preferred

Knowledge, Skills And Abilities

• The Child Support Services Program and applicable legal procedures
• Applicable Federal, State, and local laws, rules, and regulations
• Legal documents; civil/family court legal procedures
• Case management principles
• Multiple social service programs (consolidated human services environment)
• Mediation techniques
• Interviewing techniques
• Customer service principles
• Mathematical principles

Skills

• Providing competent and professional customer service
• Using a computer and related software applications
• Performing mathematical calculations
• Reading and interpreting legal documents
• Applying applicable Federal, State, and local laws, rules, and regulations
• Preparing reports
• Managing complex caseloads in multiple programs concurrently
• Conducting interviews and research
• Relating and comparing data from different sources; organizing, analyzing, and summarizing information relevant to assigned cases

Abilities

• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization
• Care Management: Having the knowledge and skills to link, coordinate, and monitor supports and services
• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups to engage the audience and help them understand and retain the information provided
• Engagement Readiness: Demonstrating a willingness to commit to one's work and to invest one's time, talent, and best efforts in accomplishing organizational goals
• Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently
• Planning and Organizing: Establishing courses of action for self and others to ensure that work is completed efficiently
• Safety Intervention: Possess knowledge of conditions that affect patient, self, and/or employee safety under normal conditions and conditions that occur in crisis situations; skilled in identifying conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.