Child Support Call Center Representative

Conduent; Milwaukee (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Benefits from day one

Paid time off

Paid training

Career growth

Inclusive work environment

Job summary

Conduent, Inc. in Milwaukee, WI is seeking a Full-Time Child Support Call Center Representative to handle inbound calls regarding child support receipts and disbursements. You will use multiple computer systems, follow scripts and procedures, and document each call in a fast-paced setting.

The role requires a high school diploma or GED, strong communication skills, and reliable attendance. The position offers benefits, paid training, and opportunities for career growth in a supportive

Qualifications

• Strong communication and customer service skills.
• Ability to work in a fast-paced call center environment.
• Basic computer skills and ability to navigate multiple systems.
• Reliable attendance and strong work ethic.
• Background check required.

Responsibilities

• Provide professional customer service support via inbound calls.
• Handle high-volume call center interactions efficiently and accurately.
• Resolve customer inquiries, issues, and complaints in a timely manner.
• Maintain accurate records through data entry and system updates.
• Follow company processes, compliance standards, and quality guidelines.
• Meet productivity, attendance, and performance metrics.
• Collaborate with team members to improve customer satisfaction.

Skills

Strong communication

Customer service

Fast-paced environment

Basic computer skills

Reliable attendance

Background check

Education

High school diploma or GED

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Child Support Call Center Representative

Location:

Milwaukee, WI, Onsite

Pay Rate:

$17/HR which may be below your state's minimum wage.Please take this into consideration when applying.

Employment Type:

Full-Time,

Shift Information:

8am-4:30 pm or last call waiting in Queue- Monday-Friday

Job Summary:

As aFull-Time Call Center Representative, youwill be responsible for answering inbound calls regarding child support receipts and disbursements handle standards in a fast-paced, large call volume environment.Utilize multiple computerized systems, multi-tasking, and document each call. Respond to Wisconsin child support inquiries, and complaints, using a standard script and procedures.Gather information and research/resolve inquiries. Callers about the services available and assess caller's needs.

Key Responsibilities:

• Provide professional customer service support via inbound calls

• Handle high-volume call center interactions efficiently and accurately

• Resolve customer inquiries, issues, and complaints in a timely manner

• Maintain accurate records through data entry and system updates

• Follow company processes, compliance standards, and quality guidelines

• Meet productivity, attendance, and performance metrics

• Collaborate with team members to improve customer satisfaction

Required Qualifications:

• High school diploma or GED required

• Strong communication and customer service skills

• Ability to work in a fast-paced call center environment

• Basic computer skills and ability to navigate multiple systems

• Reliable attendance and strong work ethic

• Background check

Preferred Qualifications:

• Previous call center or customer service experience

• Experience handling inbound customer support calls

• Bilingual skills (if applicable)

What We Offer:

• Competitive hourly pay

• Benefits from day one (medical, dental, vision) for eligible roles

• Paid time off and holidays

• Paid training

• Career growth and advancement opportunities

• Supportive and inclusive work environment

Pay Transparency:

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to [e-mail] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .