Child Support Assistant II

City of Santa Fe Springs; Quincy (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Merced County is seeking a Child Support Assistant II to assist Specialists in processing cases, preparing for court actions, and maintaining files. The role involves interviewing individuals, using automated systems for data entry and reports, and coordinating with other jurisdictions as needed.

The position emphasizes independent judgment within a structured county program, with eligibility lists established for Merced and a focus on public service and confidentiality as a core requirement.

Qualifications

• Experience performing duties comparable to a Child Support Assistant I in a government agency.
• Ability to operate computer terminals and data input/retrieval systems.
• Ability to read, interpret and apply policies, procedures and regulations.

Responsibilities

• Assist Child Support Specialists in processing cases and preparing cases for court action.
• Input and extract information using an automated system and generate reports.
• Develop and organize documents for child support cases; maintain files.
• Interview individuals to obtain pertinent information for cases; respond to public inquiries.

Skills

Basic arithmetic

English usage

Data entry

Public relations

Job description

Position Information

Applies Federal, State and local codes, procedures, and rules to assist Child Support Specialists in securing current and delinquent child support payments; and performs related work as required.

Working under general supervision, Child Support Assistant II is the journey level in the Child Support Assistant class series. Employees at this level are expected to use independent judgment to perform the full scope of duties, which emphasize general, routine interviewing and information gathering, but not the full responsibilities of a caseload. Positions in this class are flexibly staffed and are normally filled by advancement from the lower level of Child Support Assistant I, or if filled from the outside, require prior related experience.

Child Support Assistant II differs from Child Support Assistant III in that the latter is the advanced journey level, and may provide lead direction to assigned staff. The Child Support Assistant series differs from the Child Support Specialist series in that the former assists Child Support Specialists in processing, preparing, and maintaining cases; while the Child Support Specialists perform the full range of case management activities.

Examples of Duties

Duties may include, but are not limited to, the following

• Assists Child Support Specialists in processing cases and preparing cases for court action according to established routine and procedures.
• Operates and uses an automated system to input and extract information and generate reports and documents.
• Develops, organizes and distributes documents for child support cases.
• Establishes and maintains child support files.
• Interviews individuals to obtain pertinent information related to child support cases.
• Responds to general inquires from the public.
• Contacts and retrieves relevant information from other jurisdictions.
• Processes and distributes incoming correspondence, redirecting complex mail and/or transactions to other staff.
• Assists with the location of parents and the establishment of parent's support capability.
• Performs related duties as assigned.

EMPLOYMENT STANDARDS

Note: The level and scope of the knowledge and skills listed below are related to job duties as distinguished between the two levels in the Definition section.

Knowledge Of

• Basic arithmetic.
• English usage, grammar and spelling.
• Use of computer terminals and basic data input and retrieval mechanisms.
• Good public relations techniques.

Ability To

• Perform basic arithmetic calculations.
• Exercise tact, diplomacy, and flexibility.
• Understand and follow written and oral instructions.
• Maintain accurate records and files.
• Operate computer equipment.
• Work with computer databases and programs common to child support enforcement activities.
• Read, interpret and apply policies, procedures and regulations.
• Maintain confidentiality.
• Establish and maintain effective working relationships.

Minimum Qualifications

One (1) year of full-time experience performing duties comparable to a Child Support Assistant I in a state or local government agency.

TRAINING & EXPERIENCE EXAMINATION – WEIGHTED 100%

The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. Responses to the questionnaire will be assessed based on pre-determined rating criteria. All applicants must complete the entire examination to receive a score. In order to obtain a position on the eligible list, candidates must receive a minimum rating of 70% on the examination.

Examination administration and processing time is approximately two weeks after the closing date of the job bulletin.

ELIGIBLE LIST INFORMATION

A departmental open eligible list will be established for the county of Merced. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period.

RETEST PERIOD

Once you have taken the examination, you may not retest for SIX (6) MONTHS from the established eligibility date.

GENERAL INFORMATION

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment.

MSS reserves the right to revise the examination plan to better meet the needs of the recruitment if the circumstances under which this examination was planned change. Such revision will be in accordance with civil service laws and rules and all competitors will be notified.

General Qualifications: Applicants must possess essential personal qualifications including integrity, initiative, dependability, good judgement, the ability to work cooperatively with others, and a state of health consistent with the ability to perform the assigned duties of the class. A medical examination may be required. As part of the hiring process, a background investigation may be required.

EQUAL EMPLOYMENT OPPORTUNITY

The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Merit System Services does not negotiate or determine the benefits or salaries for positions offered by its partners. For more information about benefits or salaries, please visit the listed county or child support office's website or contact their human resources department.