Child Requisition - Medication Access Technician

University of California, San Francisco; San Francisco (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

UCSF Medical Center in San Francisco seeks a Pharmacy Medication Support Specialist to manage PA and refill workflows, coordinating with insurers and patients.

The role requires a CA-licensed Pharmacy Technician, at least 3 years in healthcare, and proficiency with EMR systems like APeX, plus strong communication and organizational skills.

Qualifications

• Completion of an accredited Pharmacy Technician program.
• Minimum 3 years in hospital/pharmacy setting.
• Strong computer skills including Microsoft Office.
• Ability to prioritize and multitask.

Responsibilities

• Facilitate prescription prior authorizations and refill requests.
• Coordinate with insurance companies for PA and alternatives.
• Provide timely communication to patients on PA status.
• Review medical records and assess refill requests.
• Assist with medication benefits investigations and financial assistance.

Skills

Microsoft Office

Interpersonal communication

Written communication

Organizational skills

Multitasking

Mathematical skills

Education

Pharmacy Technician Training

Bachelor's degree in health/behavioral science

Medical Assistant Certification

Tools

APeX EMR

Job description

Job Description

As a patient-centered organization, UCSF Medical Center exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership and respect. UCSF Medical Center seeks faculty and staff that are committed to the values of professionalism, respect, integrity, diversity and excellence that are integral to our mission.

Under the supervision of the Medication Access Manager and guided by the policies and procedures of the Ambulatory and Outpatient Pharmacy Services, the Pharmacy Medication Support Specialist (MSS) facilitates prescription prior authorization (PA) and refill requests. This role involves obtaining, preparing and submitting the necessary forms for insurance authorizations, requesting information from insurance companies regarding possible alternative therapies, and providing patients with timely communications regarding the status of the PA. In addition, this position is also responsible in facilitating medication refills requests. Using a refill protocol, the MSS evaluates refill requests for adherence to the refill protocol criteria which includes reviewing a patient’s medical record in APeX and contacting a patient for needed information. The MSS also performs medication benefits investigations and explores financial assistance options where applicable, to ensure patients have access to the medication they need, acting as the primary contact for all medication authorization and refill requests.

Qualifications

REQUIRED QUALIFICATIONS

• This position requires flexibility to orient and work at all UCSF Medical Center locations.
• Completion of a recognized/accredited Pharmacy Technician Training Program.
• Minimum three (3) years' experience as a Pharmacy Technician or allied healthcare professional in a hospital, pharmacy, or other health care setting, or equivalent combination of education and experience.
• Strong computer skills and use of Microsoft Office
• Ability to prioritize work efficiently
• Excellent interpersonal communication skills, writing skills, and ability to work effectively with a large, diverse population, including maintaining good relationships between the Pharmacy and Ambulatory clinics.
• Excellent organizational and problem-solving skills
• Must be able to multitask and be flexible in changing work assignments at short notice
• Basic math skills

Preferred Qualification

• Recent experience processing third-party billing, including prior authorization facilitation and refill authorization
• Bilingual in Spanish, Cantonese, and/or Russian preferred
• Bachelor's degree in health or behavioral science.
• Medical Assistant Certification
• Ability to use EMR and perform chart abstraction into EMR - specifically APeX
• Adaptable to learn new technologies including AI solutions.

Required Licenses/Certifications

• Licensed Pharmacy Technician by the California Board of Pharmacy and in good standing