Child Care Services (CCS) Receptionist

Early Care and Learning, Department of; United States; On-site; USD 33,000 - 43,000; Full time

Benefits offered by this job

Vacation

Sick Leave

Paid Holidays

401(k) match

Pension Plan

Health/Dental/Vision

Life Insurance

Family/Dependent benefits

Job summary

Georgia Department of Early Care and Learning is seeking a Receptionist to manage the front desk, provide administrative support, and assist in coordinating office operations. The role requires handling confidential information with professionalism and ensuring timely delivery of reception duties.

The successful candidate will greet visitors, answer phones, and support scheduling, mail processing, and data entry while maintaining a high standard of customer service in a day-to-day environment.

Qualifications

• High school diploma/GED and three (3) years of job-related experience, or one (1) year at lower level Admin Assistant 1 or equivalent.

Responsibilities

• Provide daily front desk coverage, Monday–Friday, 8:00 a.m.–5:00 p.m.
• Greet and direct visitors, answer and screen calls.
• Distribute mail and deliveries, manage calendars.
• Prepare documents using Word and Excel; maintain records.
• Assist with license fee payments and database updates.
• Attend trainings and meetings related to the Unit and initiatives.

Skills

Multitasking

Interpersonal skills

Customer service

Confidentiality

Communication skills

Resourcefulness

Education

High school diploma/GED

Tools

Microsoft Word

Microsoft Excel

Job description

Job Title

Child Care Services (CCS) Receptionist

Agency

Department of Early Care and Learning

Job Requisition ID

JR0000004077

Shift

Day (United States of America)

Compensation Details

$33,042.45 - $42,703.38

Salary Range

$33,042.45 - $42,703.38

Job Code

GST051

Pay Grade

G

Location

2 Martin Luther King Jr. Drive, SE, Atlanta, Georgia 30334

Hours

(Mon. – Fri. 8 am – 5 pm)

Job Summary

Under limited supervision of the Administrative Supervisor, represents the unit, division, and Department by handling the division’s front reception area duties. Provides administrative support across the organization and ensures that all receptionist responsibilities are completed accurately and delivered with high quality in a timely manner. Provides information, assistance, and support to internal and external customers by using technical knowledge and administrative skills. Duties may involve access to confidential information.

Job Responsibilities

• Provides daily coverage in office, Monday – Friday, 8:00 a.m. – 5:00 p.m.
• Serves visitors by greeting, welcoming and directing them as needed.
• Answers, screens, and forwards incoming phone calls.
• Provides basic and detailed information when needed.
• Receives, sorts, and distributes mail and deliveries daily.
• Maintains security by following procedures and controlling access via the reception desk.
• Updates appointment calendars and schedules meetings/appointments as requested.
• Performs general administrative duties such as data entry, scanning, filing, copying, collating, faxing, compiling information for meetings, training sessions, etc.
• Provides daily email notifications and updates regarding intake coverage to CCS Division.
• Creates front desk coverage rotation schedule for administrative staff.
• Uses Microsoft Word and Excel to prepare documents.
• Attends all required trainings and meetings as scheduled related to the Administrative Unit, professional development and/or departmental initiatives.
• Handles incoming calls from public regarding questions and processes related to Child Care Services.
• Assists with license fee payments and updating information in Child Care Services database.
• Maintains current knowledge of Department and division/unit rules, policies and procedures.
• Completes other duties as assigned.

Minimum Qualifications (HRA)

High school diploma/GED and three (3) years of jobrelated experience; or one (1) year of experience required at the lower level Admin Assistant 1 (GST050) or position equivalent.

Agency Preferred Qualifications

High school diploma/GED and four(4) years of job-related experience; or two (2) year of experience required at the lower level Admin Assistant 1 (GST050) or position equivalent.

Technical Competencies

• Proficient in Microsoft Office: Word, Excel.
• Ability to multi-task, prioritize, and work independently as well as in team environments, often under tight deadline situations.
• Effective interpersonal and communications skills.
• Ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.
• Excellent customer service skills.
• Knowledge of organization policies and procedures.
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to maintain confidentiality of work-related information and materials.

Physical Requirements

Work is performed in an office setting with extended periods of sitting and standing and occasional shorter periods of walking (up to 10-15 minutes); The employee occasionally lifts or moves objects of a light to medium weight up to 25 pounds. The ability to speak clearly is required. Ability to give and receive detailed information through oral communication. The ability to hear and understand at a normal conversational level is required. The worker is required to have close visual acuity to perform activities such as: preparing and analyzing data; viewing a computer terminal; extensive reading and visual inspection. Full range of hand and finger motion is required for computer and phone use.

Benefits

• Vacation: 15 days each year up to 5 years of service
• Sick Leave – 15 days each year
• Holidays – the state of Georgia recognizes 13 paid holidays
• Retirement 401(k) plan with a matching employer contribution
• Defined Benefit Pension Plan Available
• Insurance Health Dental Vision Legal Disability Healthcare & Childcare spending accounts
• Life & dependent life insurance

Equal Opportunity and Background Check

Bright from the Start: Georgia Department of Early Care and Learning is an equal opportunity employer and drug-free workplace. A background check will be completed upon hire, which may consist of any or all of the following: criminal and employment histories, credit history (as applicable to the position), education credentials, and motor vehicle driving records. If you are an individual with a disability who may require assistance or other reasonable accommodation in order to participate in the selection process for this position, you may contact our HR department at 678-879-2993. Due to the volume of submissions received by this office, information concerning application or interview status cannot be provided in writing, over the phone, or in person. All applicants who submit a complete application package will be considered but may not necessarily receive notification or an interview. The job posting may be subject to being closed at any time without notice. Only those qualified candidates who are selected for an interview shall receive notification upon the filling of this vacancy. Bright from the Start: Georgia Department of Early Care and Learning is an equal opportunity employer.

Equal Employment Opportunity Statement

Minimum Qualifications: High school diploma/GED and three (3) years of job-related experience; or one (1) year of experience required at the lower level Admin Assistant 1 (GST050) or position equivalent.

Non-Discrimination Statement

Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Georgia State Government Overview

Georgia State Government is a large enterprise, composed of various entities with a common goal to improve the lives of Georgia's 10 million citizens. With nearly 62,000 employees, we are one of the single largest employer in the state. Public service opportunities stretch across the state as employees live and work in all 159 counties. From traditional fields such as accounting, nursing, and engineering to unique fields like forestry and natural resources management, Georgia state government provides a world of opportunity.