Child Care Coordinator

PCMH; New York (NY); On-site; USD 42,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Care Coordinator to join their Care Coordination team. In this vital role, you will work closely with NYC Medicaid beneficiaries, providing essential support and advocacy to enhance their wellness and manage chronic health conditions. You will coordinate care for a caseload of members, ensuring they receive the necessary services and resources to thrive in their communities. This position offers the opportunity to make a meaningful impact in the lives of individuals with complex needs, while collaborating with healthcare providers and community agencies. If you're passionate about making a difference and have a background in care coordination, this role is perfect for you.

Qualifications

• 2+ years of experience in direct services for individuals with mental disabilities.
• Bachelor's degree required for this role.

Responsibilities

• Coordinate care for 40-50 members, maintaining monthly contact.
• Conduct outreach and engagement activities to support continuity of care.

Skills

Care Coordination

Crisis Intervention

Communication Skills

Needs Assessment

Education

Bachelor's Degree

Job description

Job Details Job Location: 866 UN Plaza - New York, NY Position Type: Full Time Education Level: 4 Year Degree Salary Range: $42,005.00 - $44,007.00 Salary Job Shift: Day

JOB SCOPE:

As a member of the Care Coordination team and under the supervision of the Program Supervisor, the Care Coordinator is responsible for addressing all member needs, providing care plan updates and conducting outreach to members in between visits. Care Coordinators provide care coordination to NYC Medicaid beneficiaries with chronic health and/or behavior health disorders using a Health Home service model. Care Coordinators advocate and support members, engage with community agencies/health care providers and others on the member’s behalf to ensure access to services needed to increase wellness self-management and reduce emergency room visits and/or hospitalizations.

ESSENTIAL FUNCTIONS:

Responsibilities include but are not limited to the following:

1. Coordinates care for a caseload of 40-50 members.
2. Maintains monthly contact with all members of assigned caseload, with increased contact for newly enrolled and high risk members.
3. Upon handoff from the Outreach Team, conducts member engagement activities, including face-to-face, mail, electronic, and telephone contact.
4. Establishes and maintains effective communication with primary and specialty care physicians, substance abuse and mental healthcare providers, family, collateral resources and other agency staff on behalf of members.
5. Maintains documents, records, statistics, and other related reports in an organized, timely and accurate manner as per policy and procedure.
6. Conducts initial and periodic needs assessments, including assessing barriers and assets (i.e. transportation, community barriers, social supports); member and family/caregiver preferences and language, literacy, and cultural preferences.
7. Assists with the development and execution of member’s care plans, including assisting members in understanding care plans and instructions and tailoring communications to appropriate health literacy levels.
8. Records client progress according to measurable goals described in his/her care plan.
9. Assists members with accessing healthcare and social systems, including arranging for transportation and scheduling and accompanying members to appointments.
10. Assists members with identifying available community-based resources and actively manages appropriate referrals, access, engagement, follow-up, and coordination of services.
11. Assists with coordinating members’ access to individual and family supports and resources.
12. Assists members with managing daily routines related to healthcare and incorporating members’ strengths and identifying barriers.
13. Assists with conducting outreach and engagement activities that support continuity of care, including re-engaging members in care if they miss appointments and/or do not follow-up on treatment.
14. Provides crisis intervention and follow-up.
15. Monitors member entitlements, insurance, and other benefits to ensure they remain active and in place.
16. Advocates for members to resolve crises.
17. Collaborates with other professionals to evaluate members’ medical or behavioral health condition and to assess member needs.
18. Manages wrap around funds, metro cards and checks for member purchases, including obtaining the necessary approvals for all purchases in keeping with the member’s goals.

EDUCATION AND EXPERIENCE:

• A bachelor’s degree and a minimum of 2 years of experience in providing direct services to individuals with mental disabilities or connecting them to a comprehensive range of services essential for successful community living (e.g., medical, psychiatric, social, educational, legal, housing, and financial services).