Chief Student Success & Engagement Officer

University of North Carolina at Pembroke; Pembroke (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

University of North Carolina at Pembroke seeks a leader to guide the College of Optometry (COM) Office of Student Affairs, directing student support, engagement, and professional formation. You will architect policies and workflows aligned with university policy, UNC System requirements, and relevant law, while coordinating communications across students, faculty, and external partners.

The role emphasizes collaboration, supervisory oversight of staff, and active representation on

Qualifications

• Master’s degree or higher in higher education administration, student affairs, counseling, education, health professions education, or a related field.
• Demonstrated experience developing, implementing, and assessing student-support programs and administrative workflows.
• Strong leadership, organizational, interpersonal, written communication, and collaboration skills.
• Working knowledge of FERPA, ADA/accommodation processes, Title IX, student conduct, student records, and confidentiality requirements in higher education.

Responsibilities

• Provide strategic leadership for the COM Office of Student Affairs and serve as the College’s principal administrative officer for student support, engagement, and professional formation.
• Develop, implement, assess, and periodically revise student-affairs policies, procedures, workflows, calendars, and communications in alignment with University policy, UNC System requirements, applicable law, and the Optometry Student Handbook.
• Serve as a liaison among COM students, the Dean of the College, the COM Associate Dean for Academic Affairs, the Assistant Dean for Clinical Affairs, faculty, staff, University student-support offices, and external partners.
• Maintain published office hours, contact pathways, backup coverage, after-hours and emergency routing, and comparable access during remote or modified operations.
• Supervise assigned COM Student Affairs personnel, including the Coordinator of Student Affairs, and support staffing, workload assessment, performance management, and professional development.
• Serve on College and University committees as assigned and represent UNCP COM in institutional, community, and professional forums.

Skills

Strategic leadership

Policy development

Collaboration

Communication

Program development

Admissions coordination

Education

Master’s degree or higher in higher education administration

Job description

University of North Carolina at Pembroke seeks a leader to guide the College of Optometry (COM) Office of Student Affairs, directing student support, engagement, and professional formation. You will architect policies and workflows aligned with university policy, UNC System requirements, and relevant law, while coordinating communications across students, faculty, and external partners.

The role emphasizes collaboration, supervisory oversight of staff, and active representation on