Chief Revenue & Guest Experience Architect

Reitmr; Newton (MA); On-site; USD 250,000 - 450,000; Full time

Job summary

Sonesta International Hotels is seeking a data-driven Chief Revenue Officer to unify revenue functions and lead a transformative commercial strategy. You will align brand, marketing, sales, loyalty, and hospitality to maximize sustainable revenue and guest engagement while guiding a high-performance team.

The role requires strong communication, strategic vision, and the ability to translate insights into action across multiple revenue channels.

Responsibilities

• Develop monthly, annual and multi-year commercial plans with clearly defined targets, channel strategies, reinvestment frameworks, and growth initiatives
• Lead the property's integrated commercial strategy, driving profitable revenue growth across hotel, food & beverage, groups/events, entertainment, and ancillary business lines
• Identify and capitalize on cross-sell, upsell, and guest lifetime value opportunities across all hospitality segments
• Monitor commercial performance and market trends, providing the CEO with actionable insights, recommendations, and strategic decision support
• Provide executive leadership and strategic oversight of the Director of Hotel & Resort Sales
• Establish group, corporate, leisure, and transient sales strategies aligned with property-wide revenue objectives
• Cultivate and strengthen relationships with key accounts, strategic partners, tourism organizations, and distribution channels benefiting all Sonesta brand tiers
• Align hotel sales initiatives with demand by market segment, occupancy objectives, optimization of profitability, and major local, regional and national property events
• Guide and champion the organization's brand strategy, positioning, voice, and guest value proposition across all channels, setting direction for teams' enterprise-wide and ensuring brand equity converts directly into revenue growth
• Direct advertising strategy, including audience targeting, media investment, campaign planning, and performance measurement
• Lead agency partners responsible for creative development, media buying, and campaign execution, ensuring every output ladders up to enterprise growth plans
• Ensure a consistent high-impact brand experience across, hospitality, food & beverage, and community-facing initiatives to reinforce brand trust at every guest touchpoint
• Direct and hold accountable agency partners responsible for digital marketing, CRM, database marketing, and social media strategy against clear performance and revenue benchmarks
• Establish loyalty and guest engagement s

Job description

Sonesta International Hotels is seeking a data-driven Chief Revenue Officer to unify revenue functions and lead a transformative commercial strategy. You will align brand, marketing, sales, loyalty, and hospitality to maximize sustainable revenue and guest engagement while guiding a high-performance team.

The role requires strong communication, strategic vision, and the ability to translate insights into action across multiple revenue channels.