Chief Public Services & Community Impact Leader

Kansas-City-Public-Library; Kansas City (MO); Presencial; USD 139.000 - 160.000; Jornada completa

Descripción de la vacante

The Chief Public Services Officer at Kansas City Public Library leads all public-facing services, programs, and patron experiences, partnering with the CEO to advance equity, inclusion, and excellent service across the system.

This executive oversees Branch Operations, Central Library, Outreach, Youth and Family Engagement, Readers' Services, and Special Collections, guiding strategy, performance, and staff development.

Formación

• Executive-level leadership overseeing public services and community impact.
• At least seven years of senior leadership experience in public services or library operations.
• Experience managing budgets and aligning departments with strategic priorities.
• Knowledge of public library services and community engagement strategies.

Responsabilidades

• Provide executive leadership for public services strategy, implementation, evaluation, and improvement.
• Oversee branch operations, central library, outreach, youth services, and readers' services.
• Champion equity, inclusion, accessibility, and belonging in planning and delivery.
• Collaborate with boards, partners, and staff to advance organizational priorities.

Conocimientos

Executive leadership

Public services strategy

Stakeholder engagement

Data-driven decisions

Diversity, equity & inclusion

Budget management

Cross-functional collaboration

Communications

Educación

Bachelor's degree or equivalent

Master's degree (MLIS) preferred

Descripción del empleo

The Chief Public Services Officer at Kansas City Public Library leads all public-facing services, programs, and patron experiences, partnering with the CEO to advance equity, inclusion, and excellent service across the system.

This executive oversees Branch Operations, Central Library, Outreach, Youth and Family Engagement, Readers' Services, and Special Collections, guiding strategy, performance, and staff development.